1 Reply Latest reply on Jun 13, 2014 10:43 AM by TSGal

    FileMaker Server 13 Crash

    GuillaumeMONIQUE

      Summary

      FileMaker Server 13 Crash

      Product

      FileMaker Server

      Version

      Filemaker Server 13.0V2

      Operating system version

      Mac OS X 10.8.5

      Description of the issue

      I had two crash FM server in 1 hour, no particular reason

      Steps to reproduce the problem

      No

      Exact text of any error message(s) that appear

      No error messages are displayed on the client other than the message about the files no longer being available. On the server a Crash Log file is created. the top says:

      Process:         fmserverd [297]
      Path:            /Library/FileMaker Server/*/fmserverd
      Identifier:      fmserverd
      Version:         ???
      Code Type:       X86-64 (Native)
      Parent Process:  launchd [1]
      User ID:         502

      Date/Time:       2014-06-13 10:44:54.835 +0200
      OS Version:      Mac OS X 10.8.5 (12F45)
      Report Version:  10

      Crashed Thread:  79

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

      Thread 79 Crashed:
      0   com.apple.CoreGraphics             0x00007fff855c7b11 x_malloc + 25
      1   com.apple.CoreGraphics             0x00007fff855ca8f7 CGDataProviderCopyData + 320
      2   com.apple.ImageIO.framework        0x00007fff8d7540fa CGImageReadCreateWithProvider + 229
      3   com.apple.ImageIO.framework        0x00007fff8d753f82 CGImageSourceCreateWithDataProvider + 200
      4   com.filemaker.support.framework     0x000000010b815a8a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
      5   com.filemaker.support.framework     0x000000010b8159c8 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
      6   com.filemaker.support.framework     0x000000010b815d2e Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
      7   com.filemaker.dbengine.framework     0x000000010a6a981d Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
      8   com.filemaker.dbengine.framework     0x000000010a85ca43 Draco::RCDownloadThumbnail::Perform() + 609
      9   com.filemaker.dbengine.framework     0x000000010a86554c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
      10  com.filemaker.dbengine.framework     0x000000010a864f8d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
      11  com.filemaker.dbengine.framework     0x000000010a861271 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
      12  com.filemaker.omniorb4.framework     0x000000010b10bcef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
      13  com.filemaker.dbengine.framework     0x000000010a862459 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
      14  com.filemaker.dbengine.framework     0x000000010a8627d0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
      15  com.filemaker.omniorb4.framework     0x000000010b1fd5bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
      16  com.filemaker.omniorb4.framework     0x000000010b1d57b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
      17  com.filemaker.omniorb4.framework     0x000000010b165ba6 omni::GIOP_S::handleRequest() + 330
      18  com.filemaker.omniorb4.framework     0x000000010b165805 omni::GIOP_S::dispatcher() + 323
      19  com.filemaker.omniorb4.framework     0x000000010b182ad6 omni::giopWorker::real_execute() + 1378
      20  com.filemaker.omniorb4.framework     0x000000010b182cc6 omni::giopWorker::execute() + 46
      21  com.filemaker.omniorb4.framework     0x000000010b1881d7 omniAsyncWorker::real_run() + 657
      22  com.filemaker.dbengine.framework     0x000000010a540f8c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      23  com.filemaker.omniorb4.framework     0x000000010b188482 omniAsyncWorker::run(void*) + 46
      24  com.filemaker.omniorb4.framework     0x000000010b20ce49 omni_thread_wrapper + 148
      25  libsystem_c.dylib                  0x00007fff86f22772 _pthread_start + 327
      26  libsystem_c.dylib                  0x00007fff86f0f1a1 thread_start + 13

      -----------------------------------------------------------

      Process:         fmserverd [233]
      Path:            /Library/FileMaker Server/*/fmserverd
      Identifier:      fmserverd
      Version:         ???
      Code Type:       X86-64 (Native)
      Parent Process:  launchd [1]
      User ID:         502

      Date/Time:       2014-06-13 11:54:37.202 +0200
      OS Version:      Mac OS X 10.8.5 (12F45)
      Report Version:  10

      Crashed Thread:  55

      Thread 55 Crashed:
      0   libsystem_c.dylib                  0x00007fff89a15a3f memmove$VARIANT$sse42 + 87
      1   com.filemaker.support.framework     0x0000000110a08b31 Draco::ByteBuffer::Get(char*, unsigned int, unsigned int) const + 359
      2   com.filemaker.support.framework     0x0000000110a0909f Draco::DataProviderGetBytesAtPositionCallback(void*, void*, long long, unsigned long) + 34
      3   com.apple.CoreGraphics             0x00007fff881368c5 CGAccessSessionGetBytes + 165
      4   com.apple.CoreGraphics             0x00007fff880d0927 CGDataProviderCopyData + 368
      5   com.apple.ImageIO.framework        0x00007fff9025a0fa CGImageReadCreateWithProvider + 229
      6   com.apple.ImageIO.framework        0x00007fff90259f82 CGImageSourceCreateWithDataProvider + 200
      7   com.filemaker.support.framework     0x0000000110a4ea8a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
      8   com.filemaker.support.framework     0x0000000110a4e9c8 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
      9   com.filemaker.support.framework     0x0000000110a4ed2e Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
      10  com.filemaker.dbengine.framework     0x000000010f8e481d Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
      11  com.filemaker.dbengine.framework     0x000000010fa97a43 Draco::RCDownloadThumbnail::Perform() + 609
      12  com.filemaker.dbengine.framework     0x000000010faa054c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
      13  com.filemaker.dbengine.framework     0x000000010fa9ff8d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
      14  com.filemaker.dbengine.framework     0x000000010fa9c271 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
      15  com.filemaker.omniorb4.framework     0x0000000110349cef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
      16  com.filemaker.dbengine.framework     0x000000010fa9d459 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
      17  com.filemaker.dbengine.framework     0x000000010fa9d7d0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
      18  com.filemaker.omniorb4.framework     0x000000011043b5bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
      19  com.filemaker.omniorb4.framework     0x00000001104137b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
      20  com.filemaker.omniorb4.framework     0x00000001103a3ba6 omni::GIOP_S::handleRequest() + 330
      21  com.filemaker.omniorb4.framework     0x00000001103a3805 omni::GIOP_S::dispatcher() + 323
      22  com.filemaker.omniorb4.framework     0x00000001103c0ad6 omni::giopWorker::real_execute() + 1378
      23  com.filemaker.omniorb4.framework     0x00000001103c0cc6 omni::giopWorker::execute() + 46
      24  com.filemaker.omniorb4.framework     0x00000001103c61d7 omniAsyncWorker::real_run() + 657
      25  com.filemaker.dbengine.framework     0x000000010f77bf8c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      26  com.filemaker.omniorb4.framework     0x00000001103c6482 omniAsyncWorker::run(void*) + 46
      27  com.filemaker.omniorb4.framework     0x000000011044ae49 omni_thread_wrapper + 148
      28  libsystem_c.dylib                  0x00007fff89a28772 _pthread_start + 327
      29  libsystem_c.dylib                  0x00007fff89a151a1 thread_start + 13

      Configuration information

      The server is running on a Mac Mini

        • 1. Re: FileMaker Server 13 Crash
          TSGal

               Guillaume MONIQUE:

               Thank you for your post.

               Thank you for the partial crash reports.  In both instances, the crash appears to revolve around images.  Do you know what the clients were doing at the time the crash occurred?  What does the event.log file just prior to the crash?  Do you know what tables//records/layouts contain images?

               If you haven't had crashes prior to the two instances in an hour, I would focus on those records or images that have been recently added to the file.

               Any other information you can provide may be helpful.

               TSGal
               FileMaker, Inc.