AnsweredAssumed Answered

FileMaker Server 13 Crash

Question asked by GuillaumeMONIQUE on Jun 13, 2014
Latest reply on Jun 13, 2014 by TSGal

Summary

FileMaker Server 13 Crash

Product

FileMaker Server

Version

Filemaker Server 13.0V2

Operating system version

Mac OS X 10.8.5

Description of the issue

I had two crash FM server in 1 hour, no particular reason

Steps to reproduce the problem

No

Exact text of any error message(s) that appear

No error messages are displayed on the client other than the message about the files no longer being available. On the server a Crash Log file is created. the top says:

Process:         fmserverd [297]
Path:            /Library/FileMaker Server/*/fmserverd
Identifier:      fmserverd
Version:         ???
Code Type:       X86-64 (Native)
Parent Process:  launchd [1]
User ID:         502

Date/Time:       2014-06-13 10:44:54.835 +0200
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version:  10

Crashed Thread:  79

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Thread 79 Crashed:
0   com.apple.CoreGraphics             0x00007fff855c7b11 x_malloc + 25
1   com.apple.CoreGraphics             0x00007fff855ca8f7 CGDataProviderCopyData + 320
2   com.apple.ImageIO.framework        0x00007fff8d7540fa CGImageReadCreateWithProvider + 229
3   com.apple.ImageIO.framework        0x00007fff8d753f82 CGImageSourceCreateWithDataProvider + 200
4   com.filemaker.support.framework     0x000000010b815a8a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
5   com.filemaker.support.framework     0x000000010b8159c8 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
6   com.filemaker.support.framework     0x000000010b815d2e Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
7   com.filemaker.dbengine.framework     0x000000010a6a981d Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
8   com.filemaker.dbengine.framework     0x000000010a85ca43 Draco::RCDownloadThumbnail::Perform() + 609
9   com.filemaker.dbengine.framework     0x000000010a86554c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
10  com.filemaker.dbengine.framework     0x000000010a864f8d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
11  com.filemaker.dbengine.framework     0x000000010a861271 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
12  com.filemaker.omniorb4.framework     0x000000010b10bcef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
13  com.filemaker.dbengine.framework     0x000000010a862459 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
14  com.filemaker.dbengine.framework     0x000000010a8627d0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
15  com.filemaker.omniorb4.framework     0x000000010b1fd5bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
16  com.filemaker.omniorb4.framework     0x000000010b1d57b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
17  com.filemaker.omniorb4.framework     0x000000010b165ba6 omni::GIOP_S::handleRequest() + 330
18  com.filemaker.omniorb4.framework     0x000000010b165805 omni::GIOP_S::dispatcher() + 323
19  com.filemaker.omniorb4.framework     0x000000010b182ad6 omni::giopWorker::real_execute() + 1378
20  com.filemaker.omniorb4.framework     0x000000010b182cc6 omni::giopWorker::execute() + 46
21  com.filemaker.omniorb4.framework     0x000000010b1881d7 omniAsyncWorker::real_run() + 657
22  com.filemaker.dbengine.framework     0x000000010a540f8c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
23  com.filemaker.omniorb4.framework     0x000000010b188482 omniAsyncWorker::run(void*) + 46
24  com.filemaker.omniorb4.framework     0x000000010b20ce49 omni_thread_wrapper + 148
25  libsystem_c.dylib                  0x00007fff86f22772 _pthread_start + 327
26  libsystem_c.dylib                  0x00007fff86f0f1a1 thread_start + 13

-----------------------------------------------------------

Process:         fmserverd [233]
Path:            /Library/FileMaker Server/*/fmserverd
Identifier:      fmserverd
Version:         ???
Code Type:       X86-64 (Native)
Parent Process:  launchd [1]
User ID:         502

Date/Time:       2014-06-13 11:54:37.202 +0200
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version:  10

Crashed Thread:  55

Thread 55 Crashed:
0   libsystem_c.dylib                  0x00007fff89a15a3f memmove$VARIANT$sse42 + 87
1   com.filemaker.support.framework     0x0000000110a08b31 Draco::ByteBuffer::Get(char*, unsigned int, unsigned int) const + 359
2   com.filemaker.support.framework     0x0000000110a0909f Draco::DataProviderGetBytesAtPositionCallback(void*, void*, long long, unsigned long) + 34
3   com.apple.CoreGraphics             0x00007fff881368c5 CGAccessSessionGetBytes + 165
4   com.apple.CoreGraphics             0x00007fff880d0927 CGDataProviderCopyData + 368
5   com.apple.ImageIO.framework        0x00007fff9025a0fa CGImageReadCreateWithProvider + 229
6   com.apple.ImageIO.framework        0x00007fff90259f82 CGImageSourceCreateWithDataProvider + 200
7   com.filemaker.support.framework     0x0000000110a4ea8a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
8   com.filemaker.support.framework     0x0000000110a4e9c8 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
9   com.filemaker.support.framework     0x0000000110a4ed2e Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
10  com.filemaker.dbengine.framework     0x000000010f8e481d Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
11  com.filemaker.dbengine.framework     0x000000010fa97a43 Draco::RCDownloadThumbnail::Perform() + 609
12  com.filemaker.dbengine.framework     0x000000010faa054c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
13  com.filemaker.dbengine.framework     0x000000010fa9ff8d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
14  com.filemaker.dbengine.framework     0x000000010fa9c271 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
15  com.filemaker.omniorb4.framework     0x0000000110349cef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
16  com.filemaker.dbengine.framework     0x000000010fa9d459 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
17  com.filemaker.dbengine.framework     0x000000010fa9d7d0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
18  com.filemaker.omniorb4.framework     0x000000011043b5bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
19  com.filemaker.omniorb4.framework     0x00000001104137b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
20  com.filemaker.omniorb4.framework     0x00000001103a3ba6 omni::GIOP_S::handleRequest() + 330
21  com.filemaker.omniorb4.framework     0x00000001103a3805 omni::GIOP_S::dispatcher() + 323
22  com.filemaker.omniorb4.framework     0x00000001103c0ad6 omni::giopWorker::real_execute() + 1378
23  com.filemaker.omniorb4.framework     0x00000001103c0cc6 omni::giopWorker::execute() + 46
24  com.filemaker.omniorb4.framework     0x00000001103c61d7 omniAsyncWorker::real_run() + 657
25  com.filemaker.dbengine.framework     0x000000010f77bf8c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
26  com.filemaker.omniorb4.framework     0x00000001103c6482 omniAsyncWorker::run(void*) + 46
27  com.filemaker.omniorb4.framework     0x000000011044ae49 omni_thread_wrapper + 148
28  libsystem_c.dylib                  0x00007fff89a28772 _pthread_start + 327
29  libsystem_c.dylib                  0x00007fff89a151a1 thread_start + 13

Configuration information

The server is running on a Mac Mini

Outcomes