AnsweredAssumed Answered

FileMaker Server 13 crashing at random

Question asked by ChrisL_1 on Jul 31, 2014
Latest reply on Aug 5, 2015 by MacEasy

Summary

FileMaker Server 13 crashing at random

Product

FileMaker Server

Version

13.0.3.300

Operating system version

10.9.4

Description of the issue

FileMaker Server will crash randomly. When this happens all clients are disconnected. A dialog message appears on the clients machine saying the "FileMaker Database is damaged and has disconnected."

When it crashes. The system clock is running but the system does not respond to mouse or keyboard commands. I have to press the power button to reboot.

9 out of 10 times FileMaker Server 13 does not automatically turn on after reboot. I often have to reboot the machine a second time for FileMaker Server 13 to start up again.


At first it appeared to crash only when "Scheduled Backups" was turned on. It would crash every night. I did a clean install of OSX and reinstalled FileMaker Server 13. Same issue happened. I sent a complete diagnostic report to Apple and they could not find any problems with the computer. I turned off "Scheduled Back Ups" and it ran for 5 days before another crash.

I then tried to turn on TimeMachine to run a back up and the next morning at 9 a.m. it crashed.

There are no Crash logs in /Library/Logs/DiagnosticReports of the incidents when clients are disconnected and Filemaker Server 13 had crashed and the system in not responsive.

There are however several from when the system is rebooted and needs restarted again a second time.

Steps to reproduce the problem

Turning on Scheduled Backups - FileMaker Server 13 crash every day.

Turning on Time machine - FileMaker Server 13 crash every day.

Now after 5 to 6 days FileMaker Server 13 crashes with either of the above turned off.

Actual result

Once a day FileMaker Sever 13 crashes with Filemaker Backups turned on or Time machine. One or the other and the Server will Crash once a day.

Now with all backups off it crashes approximately after 5 days.

Configuration information

Only FileMaker Server 13 is running

Workaround

None

logwindow.jpg

Outcomes