2 Replies Latest reply on Jul 7, 2014 2:34 PM by ReSys

    FileMaker Server 13 installation web access

    ReSys

      Summary

      FileMaker Server 13 installation web access

      Product

      FileMaker Server

      Version

      13.0.1 and 13.0.2

      Operating system version

      Windows Server 2008 R2 SP1

      Description of the issue

      Both the version 01 installer and the version 02 updater need access to the web for a download from Microsoft. When installing on servers using a user account and proxy server that doesn’t allow access to the internet, the installation slows down, but then appears to complete. When the installation is later updated to version 02 the updater fails to run.

      The release notes include a list of things to check before installing and updating FM Server 13, but there’s no mention of the need to ensure the host’s current user account has web access.

      Steps to reproduce the problem

      Install and update FM Server 13 with no web access.

      Expected result

      Obvious.

      Actual result

      FM Server 13 appears to be installed, but is apparently incomplete.

      Configuration information

      Internet proxy server and very locked down access privileges. I don’t know the exact details because the customer doesn’t tell. They’re a government department with tight security.

      Workaround

      Use another proxy server account to log in to a public website before installing or updating FM Server 13.