3 Replies Latest reply on Apr 30, 2014 6:24 AM by TSGal

    FileMaker Server 13.0.1 freezes/hangs

    scottworld

      Summary

      FileMaker Server 13.0.1 freezes/hangs

      Product

      FileMaker Server

      Version

      13.0.1

      Operating system version

      OS X 10.9.2

      Description of the issue

      Hi there,

      We just installed FileMaker Server 13.0.1 this weekend on a brand new Mac Pro running OS X 10.9.2.

      We're having problems where FileMaker Server 13.0.1 freezes.

      All 36 client computers get the spinning beach ball when they're trying to use FileMaker Pro (12.0v5 or 13.0v3). If we go into the FileMaker Server Admin Console, certain parts of the interface seems to be "stuck" as well. For example, we can choose to "disconnect all clients", and the clients actually DO get disconnected… yet the Admin Console still shows that all 36 client computers are still connected.

      Even worse, when we try to "close" the databases, the databases get stuck permanently in the "closing" state. This seems to be accurate… because the databases never finish closing properly.

      Even using the Start/Stop button in the upper right corner of the FileMaker Server Admin Console doesn't do anything. It doesn't stop the FileMaker Server Admin nor does it unfreeze it. The button will actually toggle cosmetically, but it still lists all clients as connected (even though they were disconnected), and it still lists the databases as stuck in the "closing" state (which they actually are stuck in).

      It turns out that the databases NEVER WERE closed successfully, because we restarted the machine and when the machine came back up, FileMaker Server reported that the database was closed improperly and it was performing a consistency check on the database file. Luckily, it passed the consistency check, although I am still concerned about the file.

      Is there any way to tell why FileMaker Server 13.0.1 froze? Any logs to look at or analyze? (In the meantime, we are probably going to downgrade this machine to FileMaker Server 12.)

      Thanks,
      Scott

        • 1. Re: FileMaker Server 13.0.1 freezes/hangs
          TSGal

               scotty321:

               Thank you for your post.

               It's difficult to determine what is causing the freezing.  The log files would be a good first step.  If you want to send in the log files, please see your Inbox at the top of this page for instructions where to send the files.

               One of our Support Technicians reported a customer with a similar issue called earlier today with similar symptoms.  Reinstalling FileMaker Server 13.0v1, applying the FileMaker Server 13.0v1a update, and a restart appears to have fixed the issue.

               I would also encourage installing the FileMaker Server 13.0v1a update available through Knowledge Base Article #13386 at:

          http://help.filemaker.com/app/answers/detail/a_id/13386

               Make sure you follow all of the instructions, as one of the last steps is to restart the server so that everything is loaded correctly.

               I would also encourage you to contact our Technical Support department as there is no charge for installation calls.

               TSGal
               FileMaker, Inc.

          • 2. Re: FileMaker Server 13.0.1 freezes/hangs
            scottworld

                 Thanks, TSGal. I didn't get any instructions in my inbox for sending in the log files… also, which specific log files would you like me to send?

                 I will also try the 13.0v1a update as well.

                 Thanks,

                 Scott

            • 3. Re: FileMaker Server 13.0.1 freezes/hangs
              TSGal

                   scotty321:

                   My apologies.  The message should now be in your Inbox.  This include the three log files (Event.log, wpe.log, and ape_debug.log) that I'd like to see.

                   TSGal
                   FileMaker, Inc.