Thank you for your post.
It's difficult to determine what is causing the freezing. The log files would be a good first step. If you want to send in the log files, please see your Inbox at the top of this page for instructions where to send the files.
One of our Support Technicians reported a customer with a similar issue called earlier today with similar symptoms. Reinstalling FileMaker Server 13.0v1, applying the FileMaker Server 13.0v1a update, and a restart appears to have fixed the issue.
I would also encourage installing the FileMaker Server 13.0v1a update available through Knowledge Base Article #13386 at:
Make sure you follow all of the instructions, as one of the last steps is to restart the server so that everything is loaded correctly.
I would also encourage you to contact our Technical Support department as there is no charge for installation calls.
Thanks, TSGal. I didn't get any instructions in my inbox for sending in the log files… also, which specific log files would you like me to send?
I will also try the 13.0v1a update as well.
My apologies. The message should now be in your Inbox. This include the three log files (Event.log, wpe.log, and ape_debug.log) that I'd like to see.