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FIlemaker Server 13v3 crashed on Windows 2012 Server 64bit Standard

Question asked by FileKraft on Aug 11, 2014
Latest reply on May 12, 2015 by FileKraft

Summary

FIlemaker Server 13v3 crashed on Windows 2012 Server 64bit Standard

Product

FileMaker Server

Version

13v3

Operating system version

Windows 2012 Server 64 bit

Description of the issue

one client connected - run SQL query on indexed fields - server become extremely unresponsive - didn't show that client is connected in admin console - tried to restart server - on close command - admin console showed "closing" but never closed - log showed files cannot close because still clients connected ..
stopping server via admin console crashed it apparently - but later review of log showed that crash log was even created before attempt of close database files

then i restarted the server thru windows and the auto-start procedure in place did not start fmserver - only explicit start within windows services console opened and started all ..
now it is running - hope it is stable - integrity check via schedule verify shows all ok!

Steps to reproduce the problem

cannot reproduce

Expected result

no crash

Actual result

now the result of that crash is a file .DMP - i cannot review that file -but would love to send it to FMI for research and improving reliability of the product. i have all logs - stats.log event.log
access.log and the crash log.
i use filemaker server since 1998 and never had a crash! normally a rock-solid product.
i don't use any features except plain filemaker hosting. i don't run incremental backups.
no external authentication . no CWP - container fields stored within file.

only 2 files hosted 3 MB and 1.4 GB - concurrent users max 4
brand new computer - running since feb 2014

Exact text of any error message(s) that appear

i can provide the crash log

Configuration information

the server is a 8 core 2.4 GHz Intel Atom 2750 with 8 GB RAM and 2 TB Server Hard Drives running Windows 2012 Server 64 bit Standard -
the load is not high - 2 files one 5 MB - the other 1.5 GB

the cache is set to 2 GB

concurrent users max 4 - the file is mostly used to sync - short sessions ..
performing scripts on server ..

Workaround

non - server cannot be worked around - how can i get the crash log to FMI?
don't see a support ticket request anywhere as helpfully suggested here: https://fmdev.filemaker.com/message/155309#155309

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