2 Replies Latest reply on May 12, 2015 8:32 AM by TSGal

    FileMaker Server Crash

    MikeFanning

      Summary

      FileMaker Server Crash

      Product

      FileMaker Server

      Version

      13.0.5.520

      Operating system version

      OS X 10.9.5

      Description of the issue

      Sudden crash, disconnected all clients and fmserverd process halted.

      Exact text of any error message(s) that appear

      From system.log:

      Jan 29 04:12:58 oscar.local com.filemaker.messages[195]: 2015-01-29 04:12:58.971 -0700 [OmniORBThread_0x150c90000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 04:12:58 --- last message repeated 1 time ---
      Jan 29 04:12:58 oscar.local com.filemaker.messages[195]: 2015-01-29 04:12:58.976 -0700 [OmniORBThread_0x150c90000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 04:47:32 oscar.local nbagent[37237]: XPC Activity invoked with state=2
      Jan 29 05:36:03 oscar.local parentalcontrolsd[38068]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
      Jan 29 05:57:46 oscar.local com.filemaker.messages[195]: 2015-01-29 05:57:46.028 -0700 [OmniORBThread_0x11fe48000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 05:57:46 --- last message repeated 1 time ---
      Jan 29 05:57:46 oscar.local com.filemaker.messages[195]: 2015-01-29 05:57:46.033 -0700 [OmniORBThread_0x11fe48000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 06:12:03 oscar.local com.filemaker.messages[195]: 2015-01-29 06:12:03.917 -0700 [OmniORBThread_0x1402c3000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 06:12:03 --- last message repeated 1 time ---
      Jan 29 06:12:03 oscar.local com.filemaker.messages[195]: 2015-01-29 06:12:03.922 -0700 [OmniORBThread_0x1402c3000] **DBUnlock::Unlock child locks returned error 8000
      Jan 29 06:27:15 oscar fmserverd[195]: fmserverd(195,0x161657000) malloc: *** mach_vm_map(size=59074891485184) failed (error code=3)
           *** error: can't allocate region
           *** set a breakpoint in malloc_error_break to debug
      Jan 29 06:27:15 oscar.local ReportCrash[39124]: Metadata.framework [Error]: couldn't get the client port
      Jan 29 06:27:15 oscar.local ReportCrash[39124]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
      Jan 29 06:27:23 oscar.local ReportCrash[39124]: Saved crash report for fmserverd[195] version ??? to /Library/Logs/DiagnosticReports/fmserverd_2015-01-29-062723_oscar.crash

      From crash log:

      Process:         fmserverd [195]
      Path:            /Library/FileMaker Server/*/fmserverd
      Identifier:      fmserverd
      Version:         ???
      Code Type:       X86-64 (Native)
      Parent Process:  launchd [1]
      Responsible:     fmserver_helperd [87]
      User ID:         502

      Date/Time:       2015-01-29 06:27:15.355 -0700
      OS Version:      Mac OS X 10.9.5 (13F34)
      Report Version:  11
      Anonymous UUID:  D41FF2E7-5EAD-DCD7-5B37-FA465997A436


      Crashed Thread:  300

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

      VM Regions Near 0:
      -->
          __TEXT                 000000010b41b000-000000010b43f000 [  144K] r-x/rwx SM=COW  /Library/FileMaker Server/*

      Thread 0:: Dispatch queue: com.apple.main-thread
      0   libsystem_kernel.dylib             0x00007fff99936716 __psynch_cvwait + 10
      1   libsystem_pthread.dylib            0x00007fff908b4c3b _pthread_cond_wait + 727
      2   com.filemaker.support.framework     0x000000010ccb95b2 Draco::Semaphore::P(Draco::Thread*) + 146
      3   com.filemaker.support.framework     0x000000010ccba534 Draco::MsgQ::GetMsg() + 30
      4   fmserverd                          0x000000010b42bda3 ServerApp::OnRun() + 61
      5   com.filemaker.FMS.framework        0x000000010b5da96c FMS::AppBase::StartApp() + 60
      6   fmserverd                          0x000000010b428ca9 main + 421
      7   fmserverd                          0x000000010b41ced4 start + 52

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager
      0   libsystem_kernel.dylib             0x00007fff99937662 kevent64 + 10
      1   libdispatch.dylib                  0x00007fff91707421 _dispatch_mgr_invoke + 239
      2   libdispatch.dylib                  0x00007fff91707136 _dispatch_mgr_thread + 52

      ...

      Thread 300 Crashed:
      0   com.apple.CoreGraphics             0x00007fff94b1d081 CGDataProviderCopyData + 331
      1   com.apple.ImageIO.framework        0x00007fff92e2e0ca CGImageReadCreateWithProvider + 229
      2   com.apple.ImageIO.framework        0x00007fff92e2df51 CGImageSourceCreateWithDataProvider + 202
      3   com.filemaker.support.framework     0x000000010cc71c0a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
      4   com.filemaker.support.framework     0x000000010cc71b48 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
      5   com.filemaker.support.framework     0x000000010cc71eae Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
      6   com.filemaker.dbengine.framework     0x000000010bb032cd Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
      7   com.filemaker.dbengine.framework     0x000000010bcb6153 Draco::RCDownloadThumbnail::Perform() + 609
      8   com.filemaker.dbengine.framework     0x000000010bcbec5c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
      9   com.filemaker.dbengine.framework     0x000000010bcbe69d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
      10  com.filemaker.dbengine.framework     0x000000010bcba981 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
      11  com.filemaker.omniorb4.framework     0x000000010c56bcef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
      12  com.filemaker.dbengine.framework     0x000000010bcbbb69 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
      13  com.filemaker.dbengine.framework     0x000000010bcbbee0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
      14  com.filemaker.omniorb4.framework     0x000000010c65d5bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
      15  com.filemaker.omniorb4.framework     0x000000010c6357b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
      16  com.filemaker.omniorb4.framework     0x000000010c5c5ba6 omni::GIOP_S::handleRequest() + 330
      17  com.filemaker.omniorb4.framework     0x000000010c5c5805 omni::GIOP_S::dispatcher() + 323
      18  com.filemaker.omniorb4.framework     0x000000010c5e2ad6 omni::giopWorker::real_execute() + 1378
      19  com.filemaker.omniorb4.framework     0x000000010c5e2cc6 omni::giopWorker::execute() + 46
      20  com.filemaker.omniorb4.framework     0x000000010c5e81d7 omniAsyncWorker::real_run() + 657
      21  com.filemaker.dbengine.framework     0x000000010b99a63c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      22  com.filemaker.omniorb4.framework     0x000000010c5e8482 omniAsyncWorker::run(void*) + 46
      23  com.filemaker.omniorb4.framework     0x000000010c66ce49 omni_thread_wrapper + 148
      24  libsystem_pthread.dylib            0x00007fff908b2899 _pthread_body + 138
      25  libsystem_pthread.dylib            0x00007fff908b272a _pthread_start + 137
      26  libsystem_pthread.dylib            0x00007fff908b6fc9 thread_start + 13

        • 1. Re: FileMaker Server Crash
          TSGal

          Mike Fanning:

          Thank you for your post.

          The crash report looks very similar to an issue we are experiencing with thumbnail creations.  Our Development and Testing departments are aware of this issue, but there is no resolution at this time.  Until this is resolved, it is recommended that you set thumbnail storage to Permanent storage so that the thumbnail isn't created every time the image is accessed.  To do this, pull down the File menu and select Manage -> Containers...   Click the Thumbnails tab and change from Temporary storage to Permanent storage.

          I have attached your post to the original report.  When more information becomes available, I will post again.

          TSGal
          FileMaker, Inc.

          • 2. Re: FileMaker Server Crash
            TSGal

            Mike Fanning:

            This issue with thumbnail creation has been fixed in FileMaker Pro 14.0.1.

            TSGal
            FileMaker, Inc.