AnsweredAssumed Answered

Filemaker Server not releasing client connections

Question asked by roadstar on Aug 11, 2015
Latest reply on Oct 5, 2017 by TSGal

Summary

Filemaker Server not releasing client connections

Product

FileMaker Server

Version

v14

Operating system version

Windows 7, Windows Server 2012 R2, Windows 7 Pro (x64) clients

Description of the issue

When clients log off, server status still shows connected clients and open databases.  Over time, clients are listed multiple times (4-6 or more) and will not go away by selecting to 'disconnect client'.  Requires a server (FMS) restart to clear.
Note that this also happened with v13 and FMP/FMPA 32 bit client.

Steps to reproduce the problem

Client opens and closes multiple database files throughout the day.  There are approx. 50 db files hosted and 15-20 used by the client on and off.

Expected result

After the designated time-out setting, the server should release the old client connection and the db's showing open for that connection.  OR  The server should re-use the old connection for the user rather than opening a new one.

Actual result

At the end of the day, after all users are gone and off the system, 1/2 of the users are still listed multiple times.

Exact text of any error message(s) that appear

n/a

Configuration information

All users are on the local network.  Filemaker server has an odbc connection to MS SQL Server on same local network.  Most db's opened and used by users have sql tables in them.

Workaround

Only stopping/re-starting FMS.

Outcomes