1 Reply Latest reply on Aug 5, 2011 9:57 AM by philmodjunk

    FileMaker unexpectedly quits when printing to Konica Minolta C552 bizhub printer.

    rbrown

      Summary

      FileMaker unexpectedly quits when printing to Konica Minolta C552 bizhub printer.

      Product

      FileMaker Pro

      Version

      11.0v3

      Operating system version

      Mac OSX 10.6.8

      Description of the issue

      FileMaker doesn't seem to be compatible with our Konica Minolta C552 bizhub printer (or vice versa) because FM quits or crashes unexpectedly anytime I try to print, make a pdf or even cancel out of the Print dialog when the KM printer is selected.  I can print successfully using a generic printer driver but then can't select from the paper trays or scale documents to other sizes, etc.  I'm limited to printing 8.5 x 11 only.

      Steps to reproduce the problem

      Select the Konica Minolta printer listed as "Konica Minolta bizhub C552 (63:A4:F7) (2)" in the Print dialog, try to print or even cancel out and FM will crash.

      Expected result

      Crash

      Actual result

      Crash

      Exact text of any error message(s) that appear

      Standard dialog.   ... has unexpectedly quit. Would you like to report... ?

      Workaround

      Use generic printer driver.  I suspect their driver doesn't support the Mac platform very well.