1 Reply Latest reply on Feb 26, 2010 7:26 AM by TSGal

    FileMaker v10 Printing Crashes on WIN 7

    RecPro

      Summary

      FileMaker v10 Printing Crashes on WIN 7

      Description of the issue

      Hi, I am unsure if this is a bug or some other type of problem.  We have a client who has been using a solution for several years without problems.  They recently updated their workstations from WIN XP to WIN 7.  Now at random intervals, but mostly related to printing reports, they get a WIN 7 error message that FileMaker has crashed and will be shut down. We tried moving the files from the original server running FileMaker Server v8 to another server running WIN Server 2003 Enterprise SP2 with FileMaker Server Advanced v10, but the same problem occurs.  The workstation is running WIN 7 with FileMaker v10.3. Any ideas why this may be occurring? We are trying to test to see if other users who have been updated to WIN 7, but are still running FileMaker v9, experience the same problem. I can send a copy of the "Application Error" report from the event viewer if that would help to shed some light on the problem. Thanks,Paul 

        • 1. Re: FileMaker v10 Printing Crashes on WIN 7
          TSGal

          RecPro:

           

          Thank you for your post.

           

          Windows 7 is relatively new, and only a couple of problems have been reported (http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_adp.php?p_faqid=7454); none of them related to printing.  However, it very well may be a FileMaker Pro problem, so I'd like to get as much information as possible.

           

          What type of printer are you using?  Is the printer driver Windows 7 compatible?  Is this only occurring on machines with Windows 7?  Do you have any other Windows 7 machines running FileMaker Pro 7 and printing successfully?

           

          I know you said this is happening at random intervals, so narrowing down the cause is going to be frustrating for both of us.  The next time this occurs, please have your client document what he/she was doing just prior to the crash.  Also, document the other applications that were open at the time of the crash.

           

          Please keep me updated with any progres..

           

          TSGal

          FileMaker, Inc.