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FileMaker v10 sends print job to Konica Minolta 363 but printer will not print because of unknown...

Question asked by ChrisS. on May 16, 2012
Latest reply on May 16, 2012 by TSGal

Summary

FileMaker v10 sends print job to Konica Minolta 363 but printer will not print because of unknown paper size

Product

FileMaker Pro

Version

10

Operating system version

Windows 7 and Windows XP both 32 bit

Description of the issue

All was good until we changed the printers. We removed the HP laser printer and began using our Bizhub 363 as the primary. When the Filemaker users began printing reports the printer would fail to print because it was looking for 5x4 inch paper in the tray(s). when the report prints it will only print in a 5x4 paper size and only print the upper left portion on the page... no scaling. All of our reports print on 8.5x11. Is their a setting I need to change within Filemaker?

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