FileMaker v10 sends print job to Konica Minolta 363 but printer will not print because of unknown paper size
Operating system version
Windows 7 and Windows XP both 32 bit
Description of the issue
All was good until we changed the printers. We removed the HP laser printer and began using our Bizhub 363 as the primary. When the Filemaker users began printing reports the printer would fail to print because it was looking for 5x4 inch paper in the tray(s). when the report prints it will only print in a 5x4 paper size and only print the upper left portion on the page... no scaling. All of our reports print on 8.5x11. Is their a setting I need to change within Filemaker?