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FM 10 Pro Advanced crashes when saving record as PDF

Question asked by newtherapist on Jun 12, 2009
Latest reply on Jul 7, 2009 by TSGal

Summary

FM 10 Pro Advanced crashes when saving record as PDF

Description of the issue

FileMaker Product(s) involved:FileMaker Pro Advanced 10.0 v1Operating System(s) involved:Mac 10.4.11Does not happen when using a copy of the database on an Intel Mac running 10.5 and is not replicable on an older, non-intel machine running Mac 10.4.11.Detailed description of the issue:A database that has successfully been used in Filemaker 7, 8, 8.5, and 9, now crashes whenever any save as pdf commands are invoked, either through a script or manually. The coloured beachball spins for about three seconds before crashing FM completely.  See error messages below. Exact steps to reproduce the issue:1.  Use existing, large database.  2.  Save records as pdf 3.  FM crashes.Expected Result:The page prints to pdf. Actual Result:FM crashes. Exact text of any error message(s) that appeared: Standard error message, saying The application Filemaker Pro Advanced quit unexpectedly. Close, Report, Reopen.  Error log says:  Date/Time:      2009-06-12 10:00:11.785 +0200OS Version:     10.4.11 (Build 8S2167)Report Version: 4Command: FileMaker ProPath:    /Applications/Filemaker Pro 10 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker ProParent:  WindowServer [85]Version: 10.0.1 (10.0.1)PID:    828Thread: 8Exception:  EXC_BAD_ACCESS (0x0001)Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000030Thread 0:0   libSystem.B.dylib                  0x900bc25c sem_wait + 121   DLI_PDFL81                         0x0460d1ad dlpdfinit + 3452   com.filemaker.client.advanced      0x0048749a DLPDFInstanceHolder::Get() + 2023   com.filemaker.client.advanced      0x0048765e FMDocPDFPrintJob::Initiate() + 1584   com.filemaker.client.advanced      0x003883fe PrintJobCommon::ExecutePrintJob() + 305   com.filemaker.client.advanced      0x0025d07a FMDocPrintJob::ExecutePrintJob() + 426   com.filemaker.client.advanced      0x004846f3 DoSaveAsPDF(FMDocWindow&) + 29317   com.filemaker.client.advanced      0x001e387c DoImportExport(FMDocWindow*, unsigned) + 3488   com.filemaker.client.advanced      0x001e542d AppHandleCommand(FMDocWindow*, unsigned, bool) + 6699   com.filemaker.client.advanced      0x001e8415 AppExecuteCommand(FMDocWindow*, unsigned, bool, bool) + 11710  com.filemaker.client.advanced      0x003d254e ScriptRuntime::DispatchStep(bool&) + 65411  ...ilemaker.fmengine.framework     0x01e4e14c Draco::ScriptRuntimeBase::Execute() + 70012  ...ilemaker.fmengine.framework     0x01e4ec37 Draco::ScriptRuntimeBase::DoNextStep() + 48713  ...ilemaker.fmengine.framework     0x01e4ed7a Draco::ScriptRuntimeBase::OnIdle() + 20214  ...ilemaker.fmengine.framework     0x01e3321c Draco::FMSession::OnIdle(bool) + 23615  com.filemaker.client.advanced      0x001a6a53 CFMProApp::Idle(bool) + 3516  com.filemaker.client.advanced      0x001a78dd CFMProApp::DispatchNullEvent(EventRecord const&) + 4517  com.filemaker.client.advanced      0x0004fddb CMacEventPump::PumpEvent(EventRecord&) + 9118  com.filemaker.client.advanced      0x00050359 CMacEventPump::Run() + 24919  com.filemaker.client.advanced      0x000337a0 CMacApp::Main() + 11220  com.filemaker.client.advanced      0x001ab715 main + 3721  com.filemaker.client.advanced      0x00002ab2 _start + 21622  com.filemaker.client.advanced      0x000029d9 start + 41Thread 1:0   libSystem.B.dylib                  0x900376a7 mach_wait_until + 71   ...filemaker.support.framework     0x00e8ddca Draco::Thread::Sleep(unsigned long) + 1702   ...filemaker.support.framework     0x00e8dfd3 Draco::TimerCheckThread::Main() + 2433   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 464   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 725   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 2:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x01810a2a Draco::HBEngine::HBEngineThread::Main() + 1224   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 3:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x018fda54 Draco::DBEngineThread::Main() + 1324   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 4:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x0195f0c2 Draco::DBLockContinueThread::Main() + 6424   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 5:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 6:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 7:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 8 Crashed:0   DL81PDFL                           0x03d4f38d FSShutdown + 3331   DL81PDFL                           0x03d322f8 PDShutdown + 4082   DL81PDFL                           0x03d32c61 PDInitializeWithConfig + 15873   DL81PDFL                           0x03d32cfc PDInitialize + 364   DL81PDFL                           0x03cd20da InitLibrary() + 185   DL81PDFL                           0x03cd1bf4 PDFLInitFriends + 9286   DL81PDFL                           0x03cd2dec PDFLInit + 6667   DLI_PDFL81                         0x0463d831 PDFLInitCommon + 258   DLI_PDFL81                         0x0463dde7 PDFLInitHFT + 799   DLI_PDFL81                         0x045f16ee InitializePDFLCore + 15010  DLI_PDFL81                         0x046147bc preinitThread_start_proc + 13611  libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 9:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 10:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 11:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 8 crashed with X86 Thread State (32-bit):  eax: 0x1e983d04  ebx: 0x03d4f24d  ecx: 0xb0424b24  edx: 0x00000000  edi: 0x1e170828  esi: 0x1e983800  ebp: 0xb0424ae8  esp: 0xb0424ac0   ss: 0x0000001f  efl: 0x00010282  eip: 0x03d4f38d   cs: 0x00000017   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037 Any additional configuration information/troubleshooting that is relevant to the issue:Am running Adobe Creative suite, including Acrobat Professional. Might this have any bearing on it?Have run Onyx to clear caches, have deleted Users/Library/Application Support/Adobe/TypeSpt/AdobeFnt**.lst Any workarounds that you have found:None.

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