1 Reply Latest reply on Jul 7, 2009 12:09 PM by TSGal

    FM 10 Pro Advanced crashes when saving record as PDF

    newtherapist

      Summary

      FM 10 Pro Advanced crashes when saving record as PDF

      Description of the issue

      FileMaker Product(s) involved:FileMaker Pro Advanced 10.0 v1Operating System(s) involved:Mac 10.4.11Does not happen when using a copy of the database on an Intel Mac running 10.5 and is not replicable on an older, non-intel machine running Mac 10.4.11.Detailed description of the issue:A database that has successfully been used in Filemaker 7, 8, 8.5, and 9, now crashes whenever any save as pdf commands are invoked, either through a script or manually. The coloured beachball spins for about three seconds before crashing FM completely.  See error messages below. Exact steps to reproduce the issue:1.  Use existing, large database.  2.  Save records as pdf 3.  FM crashes.Expected Result:The page prints to pdf. Actual Result:FM crashes. Exact text of any error message(s) that appeared: Standard error message, saying The application Filemaker Pro Advanced quit unexpectedly. Close, Report, Reopen.  Error log says:  Date/Time:      2009-06-12 10:00:11.785 +0200OS Version:     10.4.11 (Build 8S2167)Report Version: 4Command: FileMaker ProPath:    /Applications/Filemaker Pro 10 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker ProParent:  WindowServer [85]Version: 10.0.1 (10.0.1)PID:    828Thread: 8Exception:  EXC_BAD_ACCESS (0x0001)Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000030Thread 0:0   libSystem.B.dylib                  0x900bc25c sem_wait + 121   DLI_PDFL81                         0x0460d1ad dlpdfinit + 3452   com.filemaker.client.advanced      0x0048749a DLPDFInstanceHolder::Get() + 2023   com.filemaker.client.advanced      0x0048765e FMDocPDFPrintJob::Initiate() + 1584   com.filemaker.client.advanced      0x003883fe PrintJobCommon::ExecutePrintJob() + 305   com.filemaker.client.advanced      0x0025d07a FMDocPrintJob::ExecutePrintJob() + 426   com.filemaker.client.advanced      0x004846f3 DoSaveAsPDF(FMDocWindow&) + 29317   com.filemaker.client.advanced      0x001e387c DoImportExport(FMDocWindow*, unsigned) + 3488   com.filemaker.client.advanced      0x001e542d AppHandleCommand(FMDocWindow*, unsigned, bool) + 6699   com.filemaker.client.advanced      0x001e8415 AppExecuteCommand(FMDocWindow*, unsigned, bool, bool) + 11710  com.filemaker.client.advanced      0x003d254e ScriptRuntime::DispatchStep(bool&) + 65411  ...ilemaker.fmengine.framework     0x01e4e14c Draco::ScriptRuntimeBase::Execute() + 70012  ...ilemaker.fmengine.framework     0x01e4ec37 Draco::ScriptRuntimeBase::DoNextStep() + 48713  ...ilemaker.fmengine.framework     0x01e4ed7a Draco::ScriptRuntimeBase::OnIdle() + 20214  ...ilemaker.fmengine.framework     0x01e3321c Draco::FMSession::OnIdle(bool) + 23615  com.filemaker.client.advanced      0x001a6a53 CFMProApp::Idle(bool) + 3516  com.filemaker.client.advanced      0x001a78dd CFMProApp::DispatchNullEvent(EventRecord const&) + 4517  com.filemaker.client.advanced      0x0004fddb CMacEventPump::PumpEvent(EventRecord&) + 9118  com.filemaker.client.advanced      0x00050359 CMacEventPump::Run() + 24919  com.filemaker.client.advanced      0x000337a0 CMacApp::Main() + 11220  com.filemaker.client.advanced      0x001ab715 main + 3721  com.filemaker.client.advanced      0x00002ab2 _start + 21622  com.filemaker.client.advanced      0x000029d9 start + 41Thread 1:0   libSystem.B.dylib                  0x900376a7 mach_wait_until + 71   ...filemaker.support.framework     0x00e8ddca Draco::Thread::Sleep(unsigned long) + 1702   ...filemaker.support.framework     0x00e8dfd3 Draco::TimerCheckThread::Main() + 2433   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 464   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 725   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 2:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x01810a2a Draco::HBEngine::HBEngineThread::Main() + 1224   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 3:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x018fda54 Draco::DBEngineThread::Main() + 1324   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 4:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...filemaker.support.framework     0x00e8ca6f Draco::Semaphore::P(Draco::Thread*) + 1592   ...filemaker.support.framework     0x00e8d585 Draco::MsgQ::GetMsg() + 693   ...ilemaker.dbengine.framework     0x0195f0c2 Draco::DBLockContinueThread::Main() + 6424   ...filemaker.support.framework     0x00e8abce Draco::Thread::RunThread() + 465   ...filemaker.support.framework     0x00e8b5a8 Draco::Thread::ThreadUnixProc(void*) + 726   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 5:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 6:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 7:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ickTimeComponents.component     0x9816fa73 jpegdecompress_MPLoop + 792   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 8 Crashed:0   DL81PDFL                           0x03d4f38d FSShutdown + 3331   DL81PDFL                           0x03d322f8 PDShutdown + 4082   DL81PDFL                           0x03d32c61 PDInitializeWithConfig + 15873   DL81PDFL                           0x03d32cfc PDInitialize + 364   DL81PDFL                           0x03cd20da InitLibrary() + 185   DL81PDFL                           0x03cd1bf4 PDFLInitFriends + 9286   DL81PDFL                           0x03cd2dec PDFLInit + 6667   DLI_PDFL81                         0x0463d831 PDFLInitCommon + 258   DLI_PDFL81                         0x0463dde7 PDFLInitHFT + 799   DLI_PDFL81                         0x045f16ee InitializePDFLCore + 15010  DLI_PDFL81                         0x046147bc preinitThread_start_proc + 13611  libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 9:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 10:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 11:0   libSystem.B.dylib                  0x90024407 semaphore_wait_signal_trap + 71   ...ple.CoreServices.CarbonCore     0x90cb8eae MPWaitOnQueue + 1982   DL81ACE                            0x02cf9db1 ACEMPThread::Task() + 1333   DL81ACE                            0x02cf86e5 TaskGlue + 174   ...ple.CoreServices.CarbonCore     0x90cb8d08 PrivateMPEntryPoint + 515   libSystem.B.dylib                  0x90023d67 _pthread_body + 84Thread 8 crashed with X86 Thread State (32-bit):  eax: 0x1e983d04  ebx: 0x03d4f24d  ecx: 0xb0424b24  edx: 0x00000000  edi: 0x1e170828  esi: 0x1e983800  ebp: 0xb0424ae8  esp: 0xb0424ac0   ss: 0x0000001f  efl: 0x00010282  eip: 0x03d4f38d   cs: 0x00000017   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037 Any additional configuration information/troubleshooting that is relevant to the issue:Am running Adobe Creative suite, including Acrobat Professional. Might this have any bearing on it?Have run Onyx to clear caches, have deleted Users/Library/Application Support/Adobe/TypeSpt/AdobeFnt**.lst Any workarounds that you have found:None.