1 Reply Latest reply on May 22, 2014 10:54 AM by disabled_ntaylor

    FM 13.0v2 Updater Fails on Windows 2012

    Millennium

      Summary

      FM 13.0v2 Updater Fails on Windows 2012

      Product

      FileMaker Server

      Version

      13.0v2

      Operating system version

      Windows 2012

      Description of the issue

      We have a new Windows 2012 server and during the FMS13 install, we were unable to get Setup.exe to launch from the root FileMaker Server 13 folder.  Instead, we had to run Setup.exe from the Files folder.  (And yes, we did run it as Administrator.)

      This allows us to successfully install FMS13.  We tested a few databases and then downloaded and unpacked the Updater.  However, when we attempt to run Setup.exe for the Updater, the loading dialogue box flashes onto the screen and disappears.  This is the same behavior as the Setup.exe for the full server installation.  Unfortunately, there is no alternative Setup.exe file to run in the Files folder for the Updater.  Attempts to run FileMakerServer13v2Update.msp produce an error instructing us to run Setup.exe.  We need this update installed.  Any suggestions?

      Steps to reproduce the problem

      Install Windows Server 2012
      Install FMS13 using the Setup.exe in the Files folder
      Shut down the FileMaker Server service
      Attempt to install the Updater using Setup.exe
      Watch the screen carefully because the dialogue box flashes really fast

      Expected result

      Updater should run

      Actual result

      It doesn't

        • 1. Re: FM 13.0v2 Updater Fails on Windows 2012

               Joseph Fuller:

                

               Thank you for the post.

                

               FileMaker's Technical Support does not charge for installation issues, so if you would like over the phone assistance with the installation and are located in the U.S. or Canada, then contact technical support toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT. 

                

               If you are located outside of North America, then locate the technical support office nearest you from the following link:

                

          http://www.filemaker.com/company/intl/

                

               My suggestions for troubleshooting follow:

                

               1. Redownload the full FileMaker Server 13.0v2 installer from your store email

               2. Uninstall the following: 

                

               FileMaker Server 13

               IIS URL Rewrite Module
               Microsoft Application Request Routing
               Microsoft External Cache for IIS

               Microsoft Visual C++ 2012 Redistributable Package (x64)

               Microsoft Web Farm Framework

                

               3. Reinstall with the full FileMaker Server 13.0v2 installer.

                

               The above steps will reinstall all of those components; however, if the above does not resolve the issue, please let me know and we can discuss next steps. 

                

               TSFalcon

               FileMaker, Inc.