1 Reply Latest reply on Aug 6, 2010 3:41 PM by philmodjunk

    FM Pro 10.0v3 won't print invoice after attaching PDF into email

    StaceyHopkins

      Summary

      FM Pro 10.0v3 won't print invoice after attaching PDF into email

      Product

      FileMaker Pro

      Version

      10.0v3

      Operating system version

      Mac

      Description of the issue

      Whenever someone attaches a .pdf copy of an invoice into an email and sends it to a customer, Filemaker Pro 10.0v3 will no longer let you print the invoice or any invoice thereafter. The only resolution to the problem is to restart whole computer. Restarting just FileMaker does not resolve the issue. Any suggestions as to what is causing this or how to fix?

        • 1. Re: FM Pro 10.0v3 won't print invoice after attaching PDF into email
          philmodjunk

          How are you creating the invoice PDF? Save as | PDF or are you using print with the PDF option?

          When you print, are you printing from a script or manually by selecting print from the file menu?

          If you are using a script to print the invoice, does the script step show Print[] or Print [Restore]?

          I'm guessing here that maybe the PDF is being generated from Print with the PDF option and then a script with Print[] is keeping that setting and generating a PDF instead of printing to the printer, but I could easily be wrong here.

          If you are using a script, it might be informative to temporarily clear the "Perform without dialog" option on the script step so that you can see what printer options are selected just before you continue the script so that it prints.