1 Reply Latest reply on Jan 2, 2014 9:58 PM by philmodjunk

    FM PRO 13 does not open

    ClarenceCameron

      Summary

      FM PRO 13 does not open

      Product

      FileMaker Pro

      Version

      13

      Operating system version

      Win 7 Ultimate

      Description of the issue

      I have downloaded, installed, rebooted, uninstalled, rebooted, installed again and I cannot get FM Pro 13 to open. I don't mean to open files; I mean I can't get the program to open. Everything is pointed to the correct target directory. When I click on the fm icon, the little spinner comes up for a minute, then nothing happens.

      Steps to reproduce the problem

      See above

      Expected result

      I expect FM Pro 13 to open, so I can use it.

      Actual result

      None

      Exact text of any error message(s) that appear

      No messages

        • 1. Re: FM PRO 13 does not open
          philmodjunk

               Try safe mode and see if it makes a difference.

               You can create a new user account and see if that makes a difference.

               To rule out some other issues with your specific computer on Windows systems,

               Select Run from the start menu and type in:

               msconfig

               Then, under the Services tab, you can stop all non-Microsoft services. If this solves the issue, then you need to look at what services you stopped and see which is one is the culprit.