AnsweredAssumed Answered

FM Pro 14 - Crash - Division by zero

Question asked by DD_1 on Jun 1, 2015
Latest reply on Jun 29, 2015 by TSGal

Summary

FM Pro 14 - Crash - Division by zero

Product

FileMaker Pro

Version

14.0.1.175

Operating system version

Windows 7 Professional SP1

Description of the issue

Sometimes when users execute scripts that create records, a division by zero crash occurs in FileMaker Pro or Advanced. The script that crashes the user does not always do so and may execute fine the next attempt. The record is created and it looks as if the script completed it's task. No observed database corruption, all files verify with no error. Solution is hosted on FileMaker Server.

Steps to reproduce the problem

Cannot reliably reproduce, it is fairly random, but seems to mostly occur in scripts that create records.

Expected result

Script executes, creates record, script completes.

Actual result

Application crash and divide by zero crash dump file created.

Exact text of any error message(s) that appear

Application crash window appears. Portion of crash dump file below:


Dump Summary
------------
Dump File:     FileMaker Pro Advanced.exe.10596.dmp : C:\Users\\AppData\Local\CrashDumps\FileMaker Pro Advanced.exe.10596.dmp
Last Write Time:     5/27/2015 3:38:12 PM
Process Name:     FileMaker Pro Advanced.exe : C:\Program Files (x86)\FileMaker\FileMaker Pro 14 Advanced\FileMaker Pro Advanced.exe
Process Architecture:     x86
Exception Code:     0xC0000094
Exception Information:     The thread tried to divide an integer value by an integer divisor of zero.
Heap Information:     Not Present

System Information
------------------
OS Version:     6.1.7601
CLR Version(s):     4.0.30319.18444

Workaround

I was forced to revert to FM13v9 for users.

Outcomes