1 Reply Latest reply on Mar 11, 2014 7:02 AM by TSGal

    FM Pro Bento crash issue

    MontgomeryLee

      Summary

      FM Pro Bento crash issue

      Product

      FileMaker Pro

      Version

      12 and 13

      Operating system version

      Mavericks 10.9.2

      Description of the issue

      Tried first with FM Pro 12 and then the trial version of 13 on a Mac Pro 2 x 3 GHz Quad-Core with 14 GB memory. Using File > Open and then selecting the option to Show > Bento Data Source, or alternatively when the program launches selecting from the Quick Start screen > Convert and Existing File and then choosing Bento Data Source results in the program crashing (no error message). (Trying All Available does not highlight or allow the selection of a Bento database--only Excel, FM Pro, or text).

      Repaired permissions, did all maintenance, rebooted, zapped PRAM, but nothing works. FM Pro crashes every single time selecting Bento Data Source.

      Steps to reproduce the problem

      Select Bento Data Source.

      Expected result

      Open dialog box displaying Bento files, allowing user selection and conversion.

      Actual result

      Crash.

      Exact text of any error message(s) that appear

      None.

      Workaround

      None.

        • 1. Re: FM Pro Bento crash issue
          TSGal

               Montgomery Lee:

               Thank you for your post.

               When you select File -> Import Records -> Bento Data Source..., FileMaker will ask Mac OS X to launch Bento application in the background, and it should then show you the libraries available from Bento.  If you are crashing, there may be an issue with your Bento database file.  Quit out of FileMaker Pro and perform the following steps:

               1. Launch Bento application.  Make sure all Libraries are displayed and there is no error message.

               2. Quit Bento, as FileMaker Pro cannot import an open Bento database file.

               3. Make sure you only have one instance of the Bento application located on your hard disk.  Usually with an earlier version, you would get a message that the database was created in a later version of Bento, but there is a remote possibility of a crash.

               Relaunch FileMaker Pro, open the file, and try importing the Bento Data Source again.  If this still fails, use the Bento 4 to FileMaker Pro Migration Tool.  You can find the link via:

          http://info.filemaker.com/FMP_overview.html

               Near the bottom of this web page, you'll find the download link "Download Migration Tool".

               This utility moves your Bento data into a FileMaker Pro file, where you can then use your original file and import from the migrated file.

               Let me know if you continue to run into difficulty.

               TSGal
               FileMaker, Inc.