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FM Server 11 - Change Password At First Use Fails

Question asked by ReSys on Aug 2, 2010
Latest reply on Sep 24, 2010 by TSGal

Summary

FM Server 11 - Change Password At First Use Fails

Product

FileMaker Server

Version

11.0.2

Operating system version

Windows Server 2003 R2 Enterprise

Description of the issue

FM Server 11 - Change Password At First Use Fails

Steps to reproduce the problem

When a customer's database Administrator adds a new user account, a temporary password is assigned for the new user to change at its first use. To add the new account, the administrator stops FM Server, adds the account in FM Pro, exits FM Pro and re-opens the file in FM Server. When the new user logs in with FM Pro as a network client, Change Password starts but the changed password isn't accepted.

Expected result

The newly entered password should be used.

Actual result

This message appears:

Your access privileges do not allow you to perform this action.

Change Password then loops back to password entry. The original password no longer works and the newly entered password doesn't work either. This happens in both FM Pro 11 and FM Pro Advanced 11 on any OS.

If FM Server is stopped and the database is opened on the server with FM Pro, the changed password as previously entered by the network client, works as it should. After using it to log in in this way, if the database is then closed in FM Pro and re-opened in FM Server, the changed password now works for the network client.

Exact text of any error message(s) that appear

Your access privileges do not allow you to perform this action.

Configuration information

FM Server 11.0.2.217 running on Windows Server 2003 R2 Enterprise Edition.
FM Pro 11.0.2.220 (for both server admin and network clients), mostly running on Windows XP Pro SP3 for network clients.

Workaround

There doesn't seem to be one. It looks as if the problem is present immediately the server starts, but may go away some time later.

Outcomes