AnsweredAssumed Answered

FM Server Elapsed Time/call in the millions and hanging

Question asked by AntonPopov on Dec 6, 2011
Latest reply on Feb 8, 2012 by TSGal

Summary

FM Server Elapsed Time/call in the millions and hanging

Product

FileMaker Server

Version

11.0.3.309

Operating system version

Windows server 2008 r2

Description of the issue

Occasionally (sometimes 10 times a day, sometimes 1 per week) my FM stops responding.

logs:
2011-09-08 15:38:00.343 +0200   0       0       0       0       100     0       7       3       0       2       0       0       3       15001366        0       0
2011-09-08 15:38:15.343 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       11521870        0       0
2011-09-08 15:38:30.346 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       15001392        0       0
2011-09-08 15:38:45.346 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       15001300        0       0

and only a full reboot of the server brings it backup.
If I try to close my database it just hangs on closing for hours, until I reboot. Restarting any services does not solve the problem.

Steps to reproduce the problem

I have no process to reproduce this problem. seems to happen at random.

Configuration information

we use both fm clients and IWP (via IIS)
I have 2 databases, one is 2G and the other is 2 M.
I don't use ODBC/JDBC or XSLT.
I do use PHP, XML, IWP

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