1 Reply Latest reply on Feb 8, 2012 9:14 AM by TSGal

    FM Server Elapsed Time/call in the millions and hanging

    AntonPopov

      Summary

      FM Server Elapsed Time/call in the millions and hanging

      Product

      FileMaker Server

      Version

      11.0.3.309

      Operating system version

      Windows server 2008 r2

      Description of the issue

      Occasionally (sometimes 10 times a day, sometimes 1 per week) my FM stops responding.

      logs:
      2011-09-08 15:38:00.343 +0200   0       0       0       0       100     0       7       3       0       2       0       0       3       15001366        0       0
      2011-09-08 15:38:15.343 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       11521870        0       0
      2011-09-08 15:38:30.346 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       15001392        0       0
      2011-09-08 15:38:45.346 +0200   0       0       0       0       100     0       7       3       0       2       0       0       4       15001300        0       0

      and only a full reboot of the server brings it backup.
      If I try to close my database it just hangs on closing for hours, until I reboot. Restarting any services does not solve the problem.

      Steps to reproduce the problem

      I have no process to reproduce this problem. seems to happen at random.

      Configuration information

      we use both fm clients and IWP (via IIS)
      I have 2 databases, one is 2G and the other is 2 M.
      I don't use ODBC/JDBC or XSLT.
      I do use PHP, XML, IWP

        • 1. Re: FM Server Elapsed Time/call in the millions and hanging
          TSGal

          Anton Popov:

          Thank you for your post, and I apologize for the late reply.

          What do the other FileMaker log files show?  I'm wondering if the Web Publishing engine log files show anything.  Any other information you can provide may be helpful in narrowing down the possible causes.

          I know this post is a couple of months old, so if you have found the reason for the FileMaker Server stopping, please post here in case other users with similar symptoms can benefit.

          TSGal
          FileMaker, Inc.