AnsweredAssumed Answered

FM Server Unexpectedly Stops and Won't Refresh Screen

Question asked by scottworld on May 16, 2014
Latest reply on May 20, 2014 by TSGal

Summary

FM Server Unexpectedly Stops and Won't Refresh Screen

Product

FileMaker Server

Version

13.0.2.295

Operating system version

OS X 10.9.2

Description of the issue

Hi there,

We are having a double problem with FM Server 13.0.2.295:

1. We are having a recurring issue with FileMaker Server 13.0.2.295, where it will unexpectedly turn itself off, and therefore forcefully eject all the users out of the databases that they are connected to. We then have to manually launch the Admin Console via Safari and press the "On" switch to turn FileMaker Server back on again.

2. This problem is compounded by the fact that after we turn FileMaker Server back on again, the Admin Console doesn't refresh its windows at all. It still shows "ghosted information" from before it turned itself off. For example, please take a look at the attached screenshot. FileMaker Server is currently showing us that 10 users are connected, but there are actually ZERO USERS CONNECTED, because it just force ejected all of them out of the system. There is nothing that we can do on our end to get FileMaker Server to refresh this window. Even if we log out and log back in again, it STILL shows this inaccurate information.

Problem #2 sometimes feels like a bigger problem than problem #1, because it isn't giving us accurate information about our FileMaker Server software. It seems like the only way that we can fix problem #2 is by completely restarting the FileMaker Server machine altogether. That is the only way to get the Admin Console to refresh its windows with current & accurate information.

Thanks,
Scott

Screen_Shot_2014-05-17_at_12.09.35_AM.png

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