AnsweredAssumed Answered

FM-Webserver crash on IIS 7.5 with FM Advanced Server 11

Question asked by Marion on Feb 2, 2011
Latest reply on Mar 8, 2011 by TSGal

Summary

FM-Webserver crash on IIS 7.5 with FM Advanced Server 11

Product

FileMaker Server

Version

11.02

Operating system version

MS Win2008R2

Description of the issue

We have a - two machines - FM 11.02 install on a Windows 2008R2 Server with IIS7.5.
PHP was installed on the webserver by the FM installation procedure.

This is a fresh install and not other applications are running on this webserver and/or
on the other machine, the database server.
The webserver has a certificate installed and two virtual directories, one for
images and another one for php-scripts used to upload images into the FM
database.

Every hour or so we have two events logged in the Windows event log. As the webserver
crashes approx. every day (irregular intervals) and the whole machine needs to be
rebooted we assume that these two events might show the reason for the webserver crash:

1. Warning
Application Error, Event ID 1000
Name of faulty application: w3wp.exe, name of faulty module: ntdll.dll
exception code: 0xc0000374

2. at the same time:
error
Source: WAS, event ID 5009
A process for application pool "DefaultAppPool" was terminated unexpectedly.
The process ID is .... Process exit code 0xff.

We have reinstalled the whole webserver - same effect as above.

We are absolutely desparate - has anybody experienced this behaviour and
maybe some advice for us ? We'd be very grateful.

Today, and only today, we had another - third - event logged which is:
Application Error, Event ID 1000
Name of faulty application: fmswpc.exe,
name of faulty module: unknows
exception code: 0xc0000005

The FM website did not show, IIS restart had no effect.
After reboot of the machine the webserver was stripped of the
configurations made, i.e. binding for 443 was gone, virtual directories
not connected.

Kind regards
Marion

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