1 Reply Latest reply on Mar 8, 2011 3:23 PM by TSGal

    FM-Webserver crash on IIS 7.5 with FM Advanced Server 11

    Marion

      Summary

      FM-Webserver crash on IIS 7.5 with FM Advanced Server 11

      Product

      FileMaker Server

      Version

      11.02

      Operating system version

      MS Win2008R2

      Description of the issue

      We have a - two machines - FM 11.02 install on a Windows 2008R2 Server with IIS7.5.
      PHP was installed on the webserver by the FM installation procedure.

      This is a fresh install and not other applications are running on this webserver and/or
      on the other machine, the database server.
      The webserver has a certificate installed and two virtual directories, one for
      images and another one for php-scripts used to upload images into the FM
      database.

      Every hour or so we have two events logged in the Windows event log. As the webserver
      crashes approx. every day (irregular intervals) and the whole machine needs to be
      rebooted we assume that these two events might show the reason for the webserver crash:

      1. Warning
      Application Error, Event ID 1000
      Name of faulty application: w3wp.exe, name of faulty module: ntdll.dll
      exception code: 0xc0000374

      2. at the same time:
      error
      Source: WAS, event ID 5009
      A process for application pool "DefaultAppPool" was terminated unexpectedly.
      The process ID is .... Process exit code 0xff.

      We have reinstalled the whole webserver - same effect as above.

      We are absolutely desparate - has anybody experienced this behaviour and
      maybe some advice for us ? We'd be very grateful.

      Today, and only today, we had another - third - event logged which is:
      Application Error, Event ID 1000
      Name of faulty application: fmswpc.exe,
      name of faulty module: unknows
      exception code: 0xc0000005

      The FM website did not show, IIS restart had no effect.
      After reboot of the machine the webserver was stripped of the
      configurations made, i.e. binding for 443 was gone, virtual directories
      not connected.

      Kind regards
      Marion

        • 1. Re: FM-Webserver crash on IIS 7.5 with FM Advanced Server 11
          TSGal

          Marion:

          Thank you for your post, and I apologize for the late reply.

          This issue has been reported by a few users, and appears to be an OS issue.  One workaround is to change the DefaultAppPool settings -> right-click on Recycling and uncheck everything else and set Specific time for recycling.

          I have attached your post to the original reported issue.  When more information becomes available, I will let you know.

          TSGal
          FileMaker, Inc.