2 Replies Latest reply on Apr 11, 2011 1:11 PM by GeoffreyMorse

    FM11 Pro freezes at startup

    GeoffreyMorse

      Summary

      FM11 Pro freezes at startup

      Product

      FileMaker Pro

      Version

      11.0.3

      Operating system version

      OS X 10.6.7

      Description of the issue

      After I start up my computer, I can open Filemaker without any problems. However, after I have quit the problem once it freezes the next time I try to open it up. It doesn't matter if I try to open the database directly or the application independently. If I restart the computer it works fine again.

      Steps to reproduce the problem

      This now happens each time I quit the program and then try to open it again.

      Expected result

      I expect the program to start up whenever I open it.

      Actual result

      It doesn't. It freezes.

      Configuration information

      This copy was downloaded from the internet.

      Workaround

      Restarting the computer is the only thing that works.

        • 1. Re: FM11 Pro freezes at startup

          Geoffrey Morse:

          Thanks for posting.

          To start, let's try removing the plist files for FileMaker Pro 11. Open finder and navigate to MacHD/Users/<your user>/Library/Preferences. Once there, find all the files that begin with com.filemaker and move them to the trash. After that, attempt to launch FileMaker again.

          If it still fails, try uninstalling the program by dragging the FileMaker Pro 11 folder from the Applications folder to the trash. Then, redownload the software, reinstall and attempt to reproduce the issue.

          TSBear

          FileMaker, Inc.

          • 2. Re: FM11 Pro freezes at startup
            GeoffreyMorse

            Removing the plist files did not do the trick. Re-installing it seems to have worked, however. 

            Thanks for your help!