AnsweredAssumed Answered

FM12A printout is blank

Question asked by Jean-Francois on Sep 16, 2013
Latest reply on Sep 18, 2013 by Jean-Francois

Summary

FM12A printout is blank

Product

FileMaker Pro

Version

12.0Av4

Operating system version

Win XP

Description of the issue

The layout with a large picture in the background, with foreground's field will show in preview mode and print out totally blank, get rid of the JPG or PNG and fields print as they should.

All object are set to print.

Steps to reproduce the problem

Create a new layout, import a large 8-1/2x11 (resize) PNG or JPG (that was created from a PDF Form, save as picture.)


set it as background, add some fields.
preview

I also try editing the JPG or PNG with Corel Photo or the Windows Editor to make the original from another source, same result. Just in case that the image created by Adobe was the issue.

Object are within the print area.

Expected result

Print picture and field

Actual result

print and preview is blank

Exact text of any error message(s) that appear

Sometime when switch from browse, layout and preview mode, Win XP FM12A crash: error C++ .... window don't give me more sometime information

Configuration information

Win XP SP3 FM12Av4

the funny thing is that I use Win7 and I'm the only one in the office with Win7, and I don't have any issue with the printout, the problem was detected on 3 WinXP stations.

Workaround

beside creating the background form with FM object from scratch instead of having a background image... I haven't found one

FM_layout.JPG

Outcomes