1 Reply Latest reply on May 7, 2015 7:24 AM by TSGal

    FM13 Email Button to Outlook 2013 64bit

    MattPanton

      Summary

      FM13 Email Button to Outlook 2013 64bit

      Product

      FileMaker Pro

      Version

      13.0v9

      Operating system version

      Windows 8.1 64bit / Windows 7 64bit

      Description of the issue

      When using a button to construct an email, within seconds of Outlook opening, the error message pops up (see screenshot)

      Sadly reverting to 32bit office is sadly not a fix we can work with long trem, using large Word docs means 64bit Office suite is needed ultimately

      Steps to reproduce the problem

      Test 1
      Open Filemaker, click the button to start the email. Outlook opens and then crashes, test system = Win8.1 64bit/Outlook 2013 64bit

      Test 2
      Open Filemaker, click the button to start the email. Outlook opens and works, test system = Win7 64bit/Outlook 2013 64bit

      Test 3
      Open Filemaker, click the button to start the email. Outlook opens and works, test system = Win7 64bit/Outlook 2007 32bit

      Test 4
      Open Filemaker, click the button to start the email. Outlook opens, test system = Win7 64bit/Outlook 2010 32bit

      Expected result

      Test 1 - Outlook error message appears

      Test 2 - Outlook error message appears

      Test 3 - Outlook works, email can be sent

      Test 4 - Outlook works, email can be sent

      Actual result

      Test 1 - Outlook error message appears

      Test 2 - Outlook error message appears

      Test 3 - Outlook works, email can be sent

      Test 4 - Outlook works, email can be sent

      Exact text of any error message(s) that appear

      Server Busy

      This action cannot be completed because the other program is busy, Choose 'Switch To' to activate the busy program and correct the problem

      Configuration information

      Tried the fix to create the registry key

      HLCU\Software\Microsoft\Office\15.0\RPC

      DeConnectOpts with a value of 0

      this didn't work for us.

      Workaround

      Use 32 bit version of Office/Outlook

      Capture.PNG