AnsweredAssumed Answered

FMP 11 Freeze on Splash Screen

Question asked by JoshTwitchell on Mar 23, 2011
Latest reply on Mar 23, 2011 by JoshTwitchell

Summary

FMP 11 Freeze on Splash Screen

Product

FileMaker Pro

Version

11 v3

Operating system version

Windows Server 2008 Standard, Service Pack 2, 64-bit Operating System

Description of the issue

Upon launching FileMaker Pro, the splash screen comes up, it goes through the loading phase, then launches the program. Our issue is that occationally, FMP will freeze on the splash screen and not launch. We have tried disabling all plugins and removing any custom fonts, but it still will occationally freeze. Usually about once every three to five attempts. This even happens when logged in as the local administrator and when we log directly into the console. Any help would be appreciated.

Steps to reproduce the problem

Launch FileMaker Pro. If it doesn't freeze, close it and then open it. Repeat until it freezes.

Expected result

Freezing on Splash Screen.

Actual result

Froze on Splash Screen.

Exact text of any error message(s) that appear

None.

Configuration information

Windows Server(R) Standard
Service Pack 2
Manufacturer: Dell
Model: Server R610
Processor: Intel(R) Xeon(R) CPU  E5620 @2.40GHz 2.39GHz (2 processors)
Memory (RAM): 16.0 GB
System type: 64-bit Operating System

Workaround

Complete uninstall, install FMP without any upgrades, then upgrade to v2 instead of v3, so far we have had only 2 users on this server and only for about a day, but they have not had this issue yet.

Outcomes