1 Reply Latest reply on Mar 23, 2011 1:52 PM by JoshTwitchell

    FMP 11 Freeze on Splash Screen

    JoshTwitchell

      Summary

      FMP 11 Freeze on Splash Screen

      Product

      FileMaker Pro

      Version

      11 v3

      Operating system version

      Windows Server 2008 Standard, Service Pack 2, 64-bit Operating System

      Description of the issue

      Upon launching FileMaker Pro, the splash screen comes up, it goes through the loading phase, then launches the program. Our issue is that occationally, FMP will freeze on the splash screen and not launch. We have tried disabling all plugins and removing any custom fonts, but it still will occationally freeze. Usually about once every three to five attempts. This even happens when logged in as the local administrator and when we log directly into the console. Any help would be appreciated.

      Steps to reproduce the problem

      Launch FileMaker Pro. If it doesn't freeze, close it and then open it. Repeat until it freezes.

      Expected result

      Freezing on Splash Screen.

      Actual result

      Froze on Splash Screen.

      Exact text of any error message(s) that appear

      None.

      Configuration information

      Windows Server(R) Standard
      Service Pack 2
      Manufacturer: Dell
      Model: Server R610
      Processor: Intel(R) Xeon(R) CPU  E5620 @2.40GHz 2.39GHz (2 processors)
      Memory (RAM): 16.0 GB
      System type: 64-bit Operating System

      Workaround

      Complete uninstall, install FMP without any upgrades, then upgrade to v2 instead of v3, so far we have had only 2 users on this server and only for about a day, but they have not had this issue yet.