4 Replies Latest reply on Jan 22, 2013 6:15 AM by CraftICT

FMP 12 Crashing When Saving PDFs in Windows XP SP3

CraftICT Aug 28, 2012 1:51 AM

Summary

Product

FileMaker Pro

Version

12.0v2

Operating system version

Windows XP SP3

Description of the issue

I can't find the posting here from http://forums.filemaker.com/posts/2e65c12a1a and can't find this listed within Phil's bug database and we're suffering badly with a new client.

We have Windows XP SP3 completely up to date, FMP 12.0v2 and no extensions. Brand new installation across 4 PCs with one acting as host using FMPA. On all PCs FileMaker regularly errors with a faulting application message - 'faulting module dli_pdf191.dll, version 9.1.0.25, fault address 0x0041654' when saving a PDF. The image attached is from FMPA as I'm meant to be on holiday and this is the version I access remotely. The PCs running FMP are having the same problem.

From other posts it appears this may be unique to XP, but we conform to all FileMaker's tech specs.

Steps to reproduce the problem

The error appears randomly but very, very frequently. We've been using script triggers to archive off PDF versions of bill of materials and have had to disable this as the users cannot edit records without FileMaker faulting.

I cannot carry out detailed testing being in another country at the moment, but wanted this posted as others have reported the problem on other forums (see above link)

Expected result

FileMaker should not crash when saving a PDF

Actual result

FileMaker crashes when saving a PDF

Exact text of any error message(s) that appear

Screen shot of the Windows event included

Configuration information

Most PCs are Fujitsu, all with minimum of 2Gb RAM and well maintained by the IT department

Workaround

Remove 'Save as PDF' functionality, but the system is built around this, so not really a workaround

1. Re: FMP 12 Crashing When Saving PDFs in Windows XP SP3

tds Nov 28, 2012 12:22 PM (in response to CraftICT)

     Same problem on windows 2003 server...

     i think it is only happening with files converted from filemaker 11, since i cannot reproduce it with a new file created in fm 12.

     also still happening in fmpro 12 v3
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2. Re: FMP 12 Crashing When Saving PDFs in Windows XP SP3

tds Nov 28, 2012 12:33 PM (in response to CraftICT)

http://forums.filemaker.com/posts/d7518f3e7a
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3. Re: FMP 12 Crashing When Saving PDFs in Windows XP SP3

philmodjunk Nov 28, 2012 2:17 PM (in response to CraftICT)

New reports are only added to the Known Bug List database when they have been confirmed by a TS person from FileMaker Inc. This one has yet to receive such confirmation.
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4. Re: FMP 12 Crashing When Saving PDFs in Windows XP SP3

CraftICT Jan 22, 2013 6:15 AM (in response to CraftICT)

     Just wondering whether anyone is still experiencing any Windows XPSP3/FMP12 stabillity problems in 2013?

     We're having problems convincing our customer that Filemaker was a good move as FileMaker 12 continues to unexpectedly quit with a dli_pdf191.dll error. The files are not converted v11 files, we've spend a lot of time troubleshooting and are currently loaning our customer hardware to try to introduce some benchmarks to work from. We've disabled all automatic creation of PDFs to try to gain some stability.

     We've seen a similar, older report at http://forums.filemaker.com/posts/2e65c12a1a but thought things had quietened down post 12v3 update, but that now does not seem to be the case.

     Andy
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