Thank you for the post.
I do not observe any difference or slowdown when uploading (insert file) to FileMaker Server 13 with secure external storage. Speeds when uploading from a Windows FileMaker Pro 13 client or a Mac FileMaker Pro 13 client are comparable.
A few more questions to help us determine what may be different in our environments:
1. Is this computer both the FileMaker Server host and the FileMaker Pro client?
2. Is FileMaker Pro 13 open and running in both the Parallels Windows environment and the Mac OS X environment at the same time?
3. If we remove Parallels from the environment does this still occur?
4. Does this occur with a newly built test file with one field?
Please feel free to include any other information that may be helpful in narrowing down the possible cause.
Thank you for your help.
I created a new database from scratch with a couple of fields, no index, and a container.
I uploaded to the remote FMS 13 (this answers your question #1.. the server is on another computer, in a data farm far away).
I get the same results on the machine. Same beach ball freeze, until it uploads.
It happens with both FMP 13 and FMPA 13. And it happens on another Mac using FMP 13 as well with another employee. (different hardware, but same OSX version and parallels).
Parallels is NOT running when I test FMP 13 mac and I get the problem. There seems to be no difference with Parallels running or not. Typically I have a single FMPA 13 running on that machine. Parallels is used from time to time to check user experience under windows.
Since I tested point #1, #2 and #4, the only thing left for now, is to try on a Mac without Parallels. I will try this week.
in a data farm far away).
Could also be part of the issue.
yes, but still investigating the difference between FMP13 Mac and FMP13 Win, why does the Win version has no issue with it at all. More testing needed.
I know it is important to give you as much info as needed. And certainly, the issue could be something related to the server. But that's the setup I need to make work.
Of course, but you may also want to discuss this issue with tech support for your remote server and see if they have any ideas given the particular hardware/software that they are using to host your database.
You are right Phil. Here is my latest test :
- Mac OSX 10.9.1 Client, FMP 13 .. clean machine, nothing installed. Same issue with insert file.
Other potential issues, something with my firewall/gateway here (client side). Or something on the server side.
btw, Server FMS 13 on Mac Mini i7, 16GB, SSD, OSX 10.8.5 in remote data farm (Atlanta, GA).
If one of you from filemaker would like to try my test database, that would help a lot finding out if the issue is server side or client side.
I found the problem… It is the firewall on the server side.
I use ICEFLOOR. If I disable the PF firewall, then uploads are instantaneous. no issues whatsoever.
here are some comment if anybody encounters the issue.. I think the documentation is not 100% clear on this.
FMP is trying several port in order to upload files, according to the real time trace I could do. It tries 443, 8443, at least. Eventually, if these ports are closed, it uses the default port (I presume 5003), but that takes a while on mac. I suppose because the time out is longer than under windows.
So, I opened 443 (which was closed on this server since, I am not use a public web server or web direct).
Also, I disabled Stealth mode on IceFloor firewall. Not sure if that helps or not.
Now, all uploads are lightning fast.
Thank you for your help and troubleshooting, it put me on the right track.