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FMP 8.5 crashing on trying to "Save as PDF" on Windows

Question asked by DThomas on Jul 19, 2012
Latest reply on Sep 22, 2012 by DThomas


FMP 8.5 crashing on trying to "Save as PDF" on Windows


FileMaker Pro



Operating system version

Windows Vista Home Premium

Description of the issue

Trying to save standard label layout as a PDF using File menu. FMP is crashing every time, hanging on the "trying to find a solution" pop up. I haven't changed anything about the layout of the labels. I run this label set regularly, and this is the first time it's crashed.

Steps to reproduce the problem

Select a subgroup of records, sort by zip code, then choose Layout "Mass labels 10up". Under File menu, choose "Save or send as: PDF". At name prompt, choose appropriate name.

Expected result

Label set will be saved as a PDF to the chosen directory.

Actual result

FMP goes all cloudy and an error message appears.

Exact text of any error message(s) that appear

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." with a "close program" button.