1 Reply Latest reply on Feb 8, 2011 12:21 PM by philmodjunk

    FMP Advanced 11 quits every time I ask it to print

    LynnWardwell

      Summary

      FMP Advanced 11 quits every time I ask it to print

      Product

      FileMaker Pro

      Version

      11 (Advanced)

      Operating system version

      Snow Leopard

      Description of the issue

      each time I ask FMP to print something, it crashes

      Exact text of any error message(s) that appear

      Process:         FileMaker Pro [1728]
      Path:            /Applications/FileMaker Pro 11 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro
      Identifier:      com.filemaker.client.advanced
      Version:         11.0.2 (11.0.2)
      Code Type:       X86 (Native)
      Parent Process:  launchd [91]

      Date/Time:       2011-02-08 10:02:44.142 -0500
      OS Version:      Mac OS X 10.6.6 (10J567)
      Report Version:  6

      Interval Since Last Report:          533310 sec
      Crashes Since Last Report:           7
      Per-App Interval Since Last Report:  497366 sec
      Per-App Crashes Since Last Report:   7
      Anonymous UUID:                      021E6B13-2D0E-45AA-8D35-ECAD60B3E03E

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)
      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

      etc - there's a ton more

        • 1. Re: FMP Advanced 11 quits every time I ask it to print
          philmodjunk

          This could be due to a problem with:

          1. The printer Driver
          2. The file
          3. The computer
          4. Snow Leopard
          5. FileMaker's preferences file
          6. This specific install of FileMaker.

           

          If you can perform some more tests to narrow this down it may solve the problem and will also provide us with more information about this issue.

          If you have a different printer available to you, try printing to it. Make such tests by selecting Print from the File menu to rule out issues with the any script that may attempt to print when you click a button to print.

          Try creating a very simple file with a few fields and see if it crashes when you print. If it does not crash, try recovering your file and see if the recovered copy (even if it reports that no problems were found), prints OK.

          Try a different computer if you can

          Snow Leopard has been known to have issues with certain font files and suitcases from what I've read here--especially if the computer was upgraded from an Older OS version. That can be researched here and at Apple's support site.

          Try deleting the preferences file for FileMaker and see if anything changes.

          If all else fails, try uninstalling and re-installing Filemaker