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fmp10a only shows 1st page in preview (sometimes)

Question asked by RowlandCarson on Mar 11, 2009
Latest reply on Mar 13, 2009 by RowlandCarson


fmp10a only shows 1st page in preview (sometimes)

Description of the issue

I have found that in at least one of my existing files the preview mode no longer works correctly since I upgraded to FMP10A. The symptom is that only the first page can be accessed in preview mode, even though multiple pages will print (both to paper & PDF). The flip-book icon and the slider are greyed-out and inaccessible. The problem appears to affect only one particular file at present, but appears to affect all layouts of that file. I thought at first I must be doing something stupid or have overlooked some important setting, but I cannot find anything out of order. The same file can be opened in FMP9A and exhibits no abnormal symptoms; preview mode shows all pages. The file in which I have so far encountered the problem is one which was created under a previous version of FMP or FMPA, but the symptom does not appear in all such files. The affected file contains 3rd-party personal data and so I would need a promise that it would be securely destroyed after any forensic work was done on it, but given that assurance, I would be prepared to forward a copy of the file for examination on request. Naturally, if I am doing something to cause this behaviour, I'd be only too pleased to hear!  Mac PowerBook G4 1GHz, 1GB RAM, Mac OS 10.4.11FMP10A 10.0v1 regards Rowland