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FMP12 Install fails with error 1603 on up-to-date XP SP3 machine

Question asked by DavidWeatherly on Nov 20, 2012
Latest reply on Nov 20, 2012 by philmodjunk

Summary

FMP12 Install fails with error 1603 on up-to-date XP SP3 machine

Product

FileMaker Pro

Version

12 Pro (12.0.3.328

Operating system version

Windows XP Pro, SP3

Description of the issue

The computer already has FM Pro 11 installed, but another similarly-configured machine installed just fine. I've tried re-extracting the files from the initial downloaded executable, tried updating windows via the update site just to be sure, no critical updates available. It begins to install, the green progress bar fills a few times and then the installer fails, indicates no changes were made to the system, but there's no real info.

The event log also has no additional information that I can see.

Steps to reproduce the problem

Trying to run setup.exe.

Expected result

Full install.

Actual result

Quickly fails.

Configuration information

Machine is in an active directory domain, 2003 functional level, and has been used previously by a few users.

Outcomes