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FMP12 is sending a Cardstock paper request to HP printers

Question asked by RonRapczynski on May 9, 2013
Latest reply on May 9, 2013 by philmodjunk

Summary

FMP12 is sending a Cardstock paper request to HP printers

Product

FileMaker Pro

Version

12.3

Operating system version

Windows

Description of the issue

After converting from V6.4 to 12.3 FMP on some but not all reports is sending a "Cardstock" paper request to our HP printers using a print script that includes the Print Setup and Print script steps. I can not even find an option whereby I could choose "cardstock". This issue causes the HP printer to display a message asking for cardstock paper. Or one can press the "Go" button on the printer whereby the Printer will then prompt if you want to use 8 1/2 x 11 instead which is what the Print Setup script step is set for. One has to get up, go to the printer and respond to the prompts. These reports previously printed flawlessly in V6.4 never requiring manual intervention on the Printing workflow.

Any ideas what might be causing this?

Steps to reproduce the problem

Some files behave as described while others do not. No obvious difference in the Print Setup script step configurations that I have been able to identify.

Outcomes