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FMS 11, FileMaker Admin Application does not launch, maybe due to Java Incompatibility

Question asked by JeffInTokyo on Jan 6, 2011
Latest reply on Feb 24, 2011 by JeffInTokyo


FMS 11, FileMaker Admin Application does not launch, maybe due to Java Incompatibility


FileMaker Server


FMS 11 V1 and V2

Operating system version

Windows Server 2008 SP2 -- 64 bit

Description of the issue

The problem I have is exactly like described here:
Except the version of FMS and OS are different.

Basically, I am installing FMS V11 on a Windows 2008 Server SP2 OS (64 bit). The install occurs ok (V1 and the V2 updater), however the Admin Console never starts up after the install complete. Now matter how the Admin Console is launched (web, Explorer, or cmd line) the program wont launch.

I believe this is due to incompatible versions of Java that were installed from other software packages (Adobe Coldfusion Server9 & MySQL).  Coldfusion installs a 64 bit version of Java, and FMS installs a 32 bit version of it.

It would be great if someone at FileMaker Inc can install these apps and reproduce this problem. If this is a Java incompatibility problem as I suspect, it would be nice to see some steps from FileMaker Support Team on how to fix this problem.

Steps to reproduce the problem

These are the rough steps
1. Install Windows Server 2008 SP2 64 bit
2. Install Cold Fusion 9 (64 bit) & MySQL
3. Install FileMaker Server 11V1

At this point, I expected the FM Admin Console to launch

4. I updated Filemaker Server from v1 to V2 using the Updater.
Problem still occurs

Expected result

The FileMaker Admin Console launches after install is complete.

Actual result

Admin Console does not launch. After 60 seconds, a failure page displays suggesting to check the documentation. All futher attempts to launch the Admin Console do not work (web page, double click in Explorer, launch from cmd line).

Exact text of any error message(s) that appear

Checking the application logs, I see an event ID 107.

Configuration information

Windows Server 2008 SP2 64 Bit. CPU Speed 3 GHz. 1 TB of disk.
FileMaker Server 11v2 –  <-- Updated via V2 Updater
Apple SW Update
Java 6 Update 20            <-- Used by FileMaker??
Java 6 Update 21 (64 bit)    <-- Used by Coldfusion
Java SE Development Kit (64 bit)
McAfee Agent
MySQL Server 5.1
Coldfusion Server 9