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FMS 13 / OSX  can not avtivate WebDirect - check this

Question asked by Markus Schneider on Feb 5, 2014
Latest reply on Feb 6, 2014 by Markus Schneider

Summary

FMS 13 / OSX  can not avtivate WebDirect - check this

Product

FileMaker Server

Version

13

Operating system version

OSX 10.9.1

Description of the issue

FMS installation runs fine - but webdirect can't be activated

Steps to reproduce the problem

- brand new installed OS on a Mac Mini, disk formatted
- nothing installed except OS-Stuff
- install FMS 13
- during install (step 5) errormsg 'can't contact webserver'

install FMS and OS several times, no change

Expected result

WebDirect start / or a better error msg / hint in installation guide

Actual result

no WebDirect

Exact text of any error message(s) that appear

can't contact webserver

Configuration information

don't think that this matters here - see workaround (solution!)

Workaround

SOLUTION:

I bought that Mini second hand. The pre-owner formatted the Mini.

While installing the OS resp. while formatting the HD before installation, I realized (it was the 3. try...) that the pre-owner formatted the HD as 'journaled/case sensitive' (don't know how this is labeled exactly on an english version). A google-check showed that this is not recommended since some applications can't deal with it.

Reformatted the HD using a standar 'journaled' type - and all runs sweet. WD, FMS - all fine

So, there should be a hint in the manual (or the installation process should be checked for case-sensitve typos..). I _believe_ that the keystore folder is affected since the root.pem was missing (CStore folder)

Make sure that the HD is not formatted using the case-sensitive typ!

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