4 Replies Latest reply on Feb 26, 2014 11:55 AM by vijay.venkatachalam

    FMS 13 Install and License Questions

    vijay.venkatachalam

      Summary

      FMS 13 Install and License Questions

      Product

      FileMaker Server

      Version

      13

      Operating system version

      Windows 2008 R2

      Description of the issue

      Hello Team ,
      I am planning to upgrade the filemaker to 13
      I have couple of questions
      1. On the Install doc it states we need both the old license key as well the new, I have the new key how do I retrieve the old key?
      2. Once FMS is upgraded to 13, I am looking to use the webdirect feature to publish the database over web for users to connect. Is there any license implication for doing this? or should my existing license holds good?
      3.Is there a way to do inplace upgrade without having to run the uninstaller ?

      Regards
      Vijay

      Steps to reproduce the problem

      N/A

      Expected result

      N/A

      Actual result

      N/A

      Exact text of any error message(s) that appear

      N/A

      Configuration information

      FMS 13
      Windows 2008 R2

        • 1. Re: FMS 13 Install and License Questions
          TSGal

               Vijay Shankar Venkatachalam:

               Thank you for your post.

               The License Key for FileMaker 12 Server can be accessed throughout the General Settings (Configuration) of the Admin Console.

               Once WebDirect is turned on, then a user can access a FileMaker Pro file via a supported web browser.  For more information about accessing files via WebDirect, see the "FileMaker 13 WebDirect Guide" at:

          https://fmhelp.filemaker.com/docs/13/en/fm13_webdirect_guide.pdf

               TSGal
               FileMaker, Inc.

          • 2. Re: FMS 13 Install and License Questions
            vijay.venkatachalam

                 Hi

                 Thanks for the response, 

                 I have upgraded the server to version 13, I still have some questions I posted earlier in addition to new questions

                 1. When I open a second connection to the server using another http session I get the ERROR "Maximum Connection Limit reached" We purchased a 30 user license when we bought FMS 12, does webdirect need additional licenses?

                 2. It only works with http, when I turn on https in the "Security settings" webpage cannot be loaded. Any additional steps needed other than enabled "SSL connection" on the security page?

                 Regards

                 Vijay

            • 3. Re: FMS 13 Install and License Questions
              TSGal

                   Vijay Shankar Venkatachalam:

                   Each WebDirect client needs its own FileMaker Server connection.  If you are getting "Maximum Connection Limit reached", then you may not have installed a 30-user license key.  To check, go into Admin Console, click the "General Settings", and click the "Connections" tab.  Assuming this is showing a maximum of one user for WebDirect, contact your salesperson for information how to get this increased from 1 to "x".

                   I apologize for not answering all of your original questions.  Although question #2 is now answered, and since you have FileMaker Server 13 now installed, no reason to question #3.

                   TSGal
                   FileMaker, Inc.

              • 4. Re: FMS 13 Install and License Questions
                vijay.venkatachalam

                     Thanks TSGal,

                     That answers it, yes seems the license key issued to me might be the issue. It shows maximum connection is 1, whereas we have a 30 user server limit.

                     I will speak with Debbie , who was our sales person

                      

                     Regards

                     Vijay