1 Reply Latest reply on Jan 29, 2014 7:33 AM by TSGal

    FMS 13 SHOULD let users with old browser log-in

    JZombie

      Summary

      FMS 13 SHOULD let users with old browser log-in

      Product

      FileMaker Server

      Version

      13

      Operating system version

      Mac, Windows

      Description of the issue

      FileMaker Server 13 WebDirect kicks out any user that tries to log in using old web browsers. The problem with this is that if the customer is unable to log in, they would stop trying and goes to another company where they won't have trouble logging in. And you will never know about it until you don't receive any order for the day.

      Steps to reproduce the problem

      Visit any WebDirect website using an old internet browser.

      Expected result

      WebDirect should allow all users with an old browser to log in and let the developer choose to take the user to a page where they would get instructions on how to update their browser. The user still can't fully access the website due to incompatibility, but at least, the company would know who are the customers that tried to log in and be proactive in helping them solve the issue. If the user didn't get a chance to log in, you will never know who and how many have tried.

      Exact text of any error message(s) that appear

      The web browser you are using is too old or not supported. Please use a supported web browser.

      Workaround

      Well, the workaround is kind of pathetic really. When we receive an email about complaints, that's when we start helping them to fix it instead of us being proactive. The error message is good but we need to know who they are BEFORE they start complaining or using someone else.