AnsweredAssumed Answered

FMS Admin Console Unavailable after FileMaker Server 13.0v2 Update

Question asked by travis360 on May 13, 2014
Latest reply on May 13, 2015 by haseebiqbal

Summary

FMS Admin Console Unavailable after FileMaker Server 13.0v2 Update

Product

FileMaker Server

Version

13.0v2

Operating system version

Windows Server 2008 R2 Datacenter SP1

Description of the issue

After updating FileMaker Server 13.0v1 to 13.0v2, the FileMaker Server Admin console is no longer available.

Accessing remotely via https://servername.com:16000 returns "The specified CGI application encountered an error and the server terminated the process".

Accessing internally via http://localhost:16001 shows the page unavailable.

Server monitoring returns an error as follows: Error     701     iatse     Admin Server process has terminated abnormally.

The databases themselves are available and functioning.

Steps to reproduce the problem

Download 13.0v2 update
Close all open databases
Stop WPE and Database Server
Stop FileMaker Server Service
Run installer
Restart machine

Expected result

Ability to log in to FileMaker Server 13 admin console

Actual result

Returns either "The specified CGI application encountered an error and the server terminated the process" (when accessed remotely) or "Page cannot be displayed" (accessed locally)

Exact text of any error message(s) that appear

Error     701     iatse     Admin Server process has terminated abnormally.

Outcomes