1 Reply Latest reply on Jan 21, 2014 11:02 AM by PaulTurnbull

    FMSA 11 Admin Console Error Communicating With Server

    PaulTurnbull

      Summary

      FMSA 11 Admin Console Error Communicating With Server

      Product

      FileMaker Server

      Version

      11.0.5.510

      Operating system version

      10.8.5

      Description of the issue

      Admin Console reports an error communicating with the server. Either the Web Server, Web Publishing Engine, and/or the Database Server are reported as not there when they are, in fact running.

      Steps to reproduce the problem

      Wait

      Expected result

      Admin Console connects to all server processes.

      Actual result

      At start and/or over time the Admin Console reports an error communicating with the server. Typically at restart everything is good with connection lost over time. Sometimes on restart one or more of the services are reported as unavailable.

      The process are are running fine as users can still connect via client and web no matter what the Admin console is reporting.

      Exact text of any error message(s) that appear

      An error was encountered communicating with the server.

      Configuration information

      Java installed:

      Java(TM) SE Runtime Environment (build 1.6.0_65-b14-462-11M4609)
      Java HotSpot(TM) 64-Bit Server VM (build 20.65-b04-462, mixed mode)

      Jave 7 is not installed.

      Model Name:     Mac Pro
        Model Identifier:     MacPro5,1
        Processor Name:     6-Core Intel Xeon
        Processor Speed:     3.33 GHz
        Number of Processors:     1
        Total Number of Cores:     6
        L2 Cache (per Core):     256 KB
        L3 Cache:     12 MB
        Memory:     32 GB
        Processor Interconnect Speed:     6.4 GT/s
        Boot ROM Version:     MP51.007F.B03
        SMC Version (system):     1.39f11
        SMC Version (processor tray):     1.39f11

      Workaround

      Restarting often fixes the problem for a few days.

      DMS.png