7 Replies Latest reply on Mar 4, 2010 7:30 AM by TSGal

    FMSocket_SL55 error

    PetervanMaale

      Summary

      FMSocket_SL55 error

      Description of the issue

      We're seeing this on our FMS server 10.0.2.206 , Server 2008 SP1 dual 3.0Ghz with 4gb of RAM With only 16 users connected we got this from the event logs  Log Name:      ApplicationSource:        FMSocket_SL55Date:          11/02/2010 11:43:46 AMEvent ID:      0Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      Denbigh.radford.act.edu.auDescription:The description for Event ID 0 from source FMSocket_SL55 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event:  FMSocket_SL55@localhost,ErrorCode=3021,ErrorMessage=Internal error, unable to load the server configuration file %s. Event Xml:          0    2    0    0x80000000000000        274064    Application    Denbigh.radford.act.edu.au            FMSocket_SL55@localhost,ErrorCode=3021,ErrorMessage=Internal error, unable to load the server configuration file %s.     There was nothing of note in the FMS logs to indicate a problem and no DMP file generated. Anyone else seen this and is there a fix? cheers Peter van Maale     

        • 1. Re: FMSocket_SL55 error
          TSGal

          Peter van Maale:

           

          Thank you for your post.

           

          We are aware of this issue, but the error does not affect FileMaker Pro or the performance of the server or using ODBC.  If you're not using ODBC, then disable it, and the error message will stop.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FMSocket_SL55 error
            PetervanMaale
              

            Event View Error messabge

             

            Attached is the error message we get in the logs for this one.

             

            Even with ODBC disabled we still have had this error occur. The only difference is that is it less frequent and that we were able to stop and start FMS from the console instead of having to reboot the machine.

             

            cheers Peter van Maale 

            • 3. Re: FMSocket_SL55 error
              TSGal

              Peter van Maale:

               

              Thank you for the additional information.

               

              Was FileMaker Server installed on a new machine, or did this machine have another previous OS, like Server 2003, XP, Vista, etc.?  Were there any updates to other applications on the Server after installing FileMaker Server?

               

              Anything you can provide about the history of this server may be helpful.

               

              TSGal

              FileMaker, Inc. 

              • 4. Re: FMSocket_SL55 error
                PetervanMaale
                  

                TS,

                This was server we had spare (previous Novell server) and clean install of Server 2008, no other updates for any other apps, this is solely a FileMaker Server.

                Hope this helps.

                 

                cheers Peter 

                • 5. Re: FMSocket_SL55 error
                  TSGal

                  Peter van Maale:

                   

                  I've been able to reproduce this error in house.  It is an error message that is generated from the Data Direct driver.  If the ODBC driver is disabled, the error message goes away.  Make sure the "xdbc" is not checked during deployment.  We have been seeing this issue for several months, and our Development and Software Quality Assurance (Testing) departments are aware of this.

                   

                  I would like to see a screenshot of the overview, plus your log files.  This may help provide a clue.  I have sent you a private message (top of this page - right side - X Messages) with instructions where to send the files.

                   

                  TSGal

                  FileMaker, Inc. 

                  • 6. Re: FMSocket_SL55 error
                    PetervanMaale

                    TS, I'm going to reinstall the FMS and make sure that xdbc isn't enabled during deployment.

                    Do you recommend upgrading to 2.206 or remaining on the previous version?

                     

                     

                    cheers Peter van Maale

                    • 7. Re: FMSocket_SL55 error
                      TSGal

                      Peter van Maale:

                       

                      I would recommend updating to FileMaker Server 10.0v2 as it fixed a few problems.  For more information and to download, please see:

                       

                      http://www.filemaker.com/support/kb/?answers/detail/a_id/7277

                       

                      TSGal

                      FileMaker, Inc.