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Font missing from font menu

Question asked by WilliamDuncan on Nov 25, 2014
Latest reply on Nov 26, 2014 by WilliamDuncan

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Summary

Product

FileMaker Pro

Version

13.0v4

Operating system version

OS X 10.10.1

Description of the issue

HermesFB Thin does not display on menu. I have tried both TrueType and OpenType versions of the font. HermesFB Regular works fine.

There are other versions of Hermes available, but I need the Font Bureau (FB) version for a client who uses HermesFB as their standard. The other versions of Hermes are slightly different and don't print or display exactly like the FB version.

I also tried disabling HermesFB regular to see if it was interfering in some way. It was not.

Steps to reproduce the problem

Install the font. Confirm that it is activated using Font Book. Confirm that it is in the Font folder. Confirm that it displays in other applications.

Expected result

Shows on menu.

Actual result

Doesn't show on menu.

Exact text of any error message(s) that appear

None

Configuration information

MacBook Pro, retina display

Workaround

None.

No one else has this question

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Fred(CH) Nov 26, 2014 7:28 AM

Hello,

I saw an analog report on Tech Net since FileMaker 13 was released.

I remember the poster was able to troubleshoot the problem when uninstalling the additional fonts, refresh font cache (with onyx) and then reinstalling the additional fonts.

Odd, i agree, but hope this can help...

Bye, Fred

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TSGal Nov 26, 2014 9:37 AM

William Duncan:

Thank you for your post.

Do you know if the font appeared in prior versions of FileMaker Pro? If so, which versions?

Regardless, I have sent your post to our Development and Testing departments for review. When I receive any feedback, I will let you know.

TSGal
FileMaker, Inc.

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WilliamDuncan Nov 26, 2014 7:51 PM

I've found a workaround. Although I had disabled HermesFB Regular using Font Book, the Regular style still showed in FileMaker, and I discovered that it was in the ~/Library/Fonts folder rather than ~/Library/Fonts Disabled. When I physically removed the Regular style, the Thin version showed up in the FileMaker menu.

Since I don't need the Regular form, I am good-to-go for now.

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3 Replies

Fred(CH) Nov 26, 2014 7:28 AM
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Correct Answer
Hello,

I saw an analog report on Tech Net since FileMaker 13 was released.

I remember the poster was able to troubleshoot the problem when uninstalling the additional fonts, refresh font cache (with onyx) and then reinstalling the additional fonts.

Odd, i agree, but hope this can help...

Bye, Fred
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TSGal Nov 26, 2014 9:37 AM
Mark Correct
Correct Answer
William Duncan:

Thank you for your post.

Do you know if the font appeared in prior versions of FileMaker Pro? If so, which versions?

Regardless, I have sent your post to our Development and Testing departments for review. When I receive any feedback, I will let you know.

TSGal
FileMaker, Inc.
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WilliamDuncan Nov 26, 2014 7:51 PM
Mark Correct
Correct Answer
I've found a workaround. Although I had disabled HermesFB Regular using Font Book, the Regular style still showed in FileMaker, and I discovered that it was in the ~/Library/Fonts folder rather than ~/Library/Fonts Disabled. When I physically removed the Regular style, the Thin version showed up in the FileMaker menu.

Since I don't need the Regular form, I am good-to-go for now.
Like • Show 0 Likes0
Actions

Font missing from font menu

Summary

Product

Version

Operating system version

Description of the issue

Steps to reproduce the problem

Expected result

Actual result

Exact text of any error message(s) that appear

Configuration information

Workaround

Outcomes

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