Fonts aren't printing correclty
Operating system version
Windows 7 Professional
Description of the issue
We have 3 users on a network using FileMaker Pro 11. One user is on a Mac and has no issues using FMP 11, including printing.
The other 2 users, who are on Windows 7 Pro, are experiencing an issue where the fonts do not display correct when printing from FMP 11. The printer is a Konica Minolta c353. I have tried connecting to the printer through the server share (how users normally connect), and I have tried connecting directly via TCP/IP printer port. I have tried the updated drivers from Konica Minolta for both PS and PCL, but the results are the same.
The page will print, but with a generic font rather than the font used to create the template. Also, they aren't having any issues printing fonts through any other application.
This is the only printer they have for printing from FMP.
Thanks in advance for the help.
Steps to reproduce the problem
I can reproduce this every time I try to print from one of the Windows 7 machines using FMP.
It should print the correct font.
It prints a generic font instead each time.
Exact text of any error message(s) that appear
No error messages during this process.
Currently, the owner of the company is forced to print from his Mac to the same printer, but these tasks need to be handled by his employees, not by him.