6 Replies Latest reply on Jul 3, 2012 11:30 AM by philmodjunk

Garbled graphics in some list view with thumbnail images.

irishetcher May 17, 2012 10:37 AM

Summary

Product

FileMaker Pro

Version

11.0.4

Operating system version

Mac OS X 10.7.4

Description of the issue

There maybe an issue with graphics in 10.7.4 update. Noticed a garbling of graphics in Filemaker Pro. With a list view with thumbnails, scrolling up with mouse wheel is choppy. It is worse with the up key;list items truncated on the horizontal access and multiplied several times over each other for same record. This does not happen scrolling down and can sometimes happen scrolling left right/vice versa. It does not happen on all list views with image thumbnails, just a select few.

I have ruled out hardware (Mac Pro 1.1 with 5770 card) by checking on new Thunderbolt MacBook Pro. Graphics garbled there also.

This could be an known issue with Filemaker Pro layouts becoming corrupted but it happened just after 10.7.4 update and I noticed yesterday a similar occurrence of graphics garbling in iPhoto (newest version). I have also seen a post on Mac Observer where play controls are truncated in a media player:

http://www.macobserver.com/tmo/article/readers_report_media_player_bug_in_os_x_10.7.4/

Might be worth checking out. Feedback posted to Apple also

Steps to reproduce the problem

scroll rapidly upwards with scroll wheel. Worse with keyboard up key.

Expected result

smooth or as near to smooth scrolling, depending on age of Mac.

Actual result

Garbled graphics

Workaround

none

1. Re: Garbled graphics in some list view with thumbnail images.

TSGal May 17, 2012 1:08 PM (in response to irishetcher)

Stephen Vaughan:

Thank you for your post.

This issue has been previously reported. It generally occurs when the zoom is set to either 75%, 150% or 300%. Setting the zoom to 100% appears to remedy the issue.

Some reports also show a graphics accelerator card causing issues. If the accelerator is turned off, the issue does not occur.

Let me know if you continue to run into difficulty.

TSGal
FileMaker, Inc.
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2. Re: Garbled graphics in some list view with thumbnail images.

irishetcher May 17, 2012 2:24 PM (in response to irishetcher)

Cheers.

Indeed the zoom level is at 150%. For some reason when I designed the layouts years ago I zoomed every layout to 150% (using scriptd) so that all the elements could be readable. I know this does no make sense. I put it down to lack of experience on my part as a new user of Filemaker Pro. I do things a bit better now. I will check out the accelerator on the graphics card.
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3. Re: Garbled graphics in some list view with thumbnail images.

TSGal May 17, 2012 3:16 PM (in response to irishetcher)

Stephen Vaughan:

The issue presents itself with the zoom level at 150% (and 75%) regardless of the accelerator card. Therefore, I wouldn't spend any time checking the graphics card or accelerator card. You may want to perhaps make the fields larger and set the zoom level back to 100% where the issue doesn't occur.

This issue does not occur in FileMaker Pro 12.

TSGal
FileMaker, Inc.
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4. Re: Garbled graphics in some list view with thumbnail images.

seven11 Jun 25, 2012 8:17 AM (in response to irishetcher)

@ Stephen Vaughan:

If this is indeed a Graphics Accelerator issue or bug in Lion 10.7.04 (which is what I believe) why would this not replilcate itself in FM 12? I have this issue and really dont want to purchase FM 12 if this issue is going to crop up again. Re-writing my database is not a possibility. It's way too large. Thank you.

Kurt
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5. Re: Garbled graphics in some list view with thumbnail images.

luisavila Jul 2, 2012 4:22 PM (in response to irishetcher)

It appears changing the zoom in/out on a given layout causes the layout elements to replicate seemingly exponentially with each subsequent vertical/horizontal scroll. On occassion the layout returns almost to normal. Make sure you are viewing the layout at 100% and this ought to fix the problem. I tested this on a database I was using last week with the same problems and returning to 100% indeed got rid of the problem. Does Filemaker intend to fix this in version 11.x ?
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6. Re: Garbled graphics in some list view with thumbnail images.

philmodjunk Jul 3, 2012 11:30 AM (in response to irishetcher)

In my bugs list database, this issue is specifically listed for FileMaker 11 on macs and remains open. No bug fix update for 11 has fixed it and no user has yet confirmed whether or not this will occur in FMP 12. (Don't own an mac so I can't check this one on my own.)

For More Information see: Edit Layout/Report in Pro 11 Screen turns to gray when using either of the scroll bars.

This is one of many acknowledged bugs that can be found in the Known Bug List thread here in the Report an Issue section of the forum.

It can also be downloaded as a database file from: https://www.dropbox.com/s/jt09b82i0xijbu3/FMP%20Bugs.zip
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