8 Replies Latest reply on Mar 19, 2009 5:40 PM by BeatriceBeaubien

    greyed out book

    LyndsayHowarth

      Summary

      greyed out book

      Description of the issue

      You find a group of records and the book is greyed out.You preview a group of records and the book is greyed out.To activate the book, you have to slide the record/page number to a position other than record/page 1That seems to fix things.FMPA 10.0v1 / OSX 10.5.6

        • 1. Re: greyed out book
          TSGal

          lyndsay:

           

          Thank you for your post.

           

          I am also running FileMaker Pro 10 Advanced with OS X 10.5.6, and I am unable to duplicate the problem.

           

          One user had a similar problem and it turned out that Custom menus had been turned on with limited features.  Pull down the Tools menu and make sure the Custom Menus is set for [Standard FileMaker Menus].

           

          Please provide any additional information possible so I can duplicate the problem here.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: greyed out book
            LyndsayHowarth
              

            TSGal

             

            Thanks for you reply.

             

            I have double and triple-checked this and what I describe is the case.

             

            There are no custom menus in one solution I have just re-tested and the layout has a header, 2 subsummary parts a body and a footer and it sorted according to the subsummaries. There are over 2000 records in the found set.

             

            On FTN, I had a confirmation from another user experiencing the same thing which prompted my bug report. 

            • 3. Re: greyed out book
              TSGal

              lyndsay:

               

              There isn't enough information here to determine what is the possible cause.  Therefore, I would need to see the file.  If the information is confidential, then send me a clone of the file.  I have sent you a private message (top of this page - right side - just below the blue bar - X Messages) with instructions where to send the file.

               

              TSGal

              FileMaker, Inc.

              • 4. Re: greyed out book
                BeatriceBeaubien
                  

                Hi Lyndsay and TSGal,

                 

                I saw this on a production file a few days ago, and have produced an example file that reliably replicates it. However, I think it can be demonstrated on any file. On any layout, go from Preview, to Browse, to Preview.

                 

                OS X 10.4.11, FMPS 10.0v1. No custom menus, brand new test file. Five records, and happens whether there is a subsummary part or just a body.

                 

                Please let me know how I can submit this example file.

                 

                Thanks very much. 

                 

                Best wishes,

                 

                • 5. Re: greyed out book
                  TSGal

                  Beatrice Beaubien:

                   

                  Thank you for your post.

                   

                  I am able to duplicate the problem with Preview, but not with the found set of records as "lyndsay" also reported.

                   

                  I have sent the Preview information to our Development and Software Quality Assurance (Testing) department for review.  If any additional information becomes available, I will post here.

                   

                  If anybody can duplicate the grayed out book for a found set of records, please let us know! 

                   

                  TSGal

                  FileMaker, Inc.

                  • 6. Re: greyed out book
                    TSGal

                    All:

                     

                    I forgot to mention that I can only duplicate this problem only on a Mac.  It works correctly on Windows.

                     

                    TSGal

                    FileMaker, Inc. 

                    • 7. Re: greyed out book
                      LyndsayHowarth
                        

                      Hi All,

                       

                      I am no longer getting the greyed out book with found sets in Browse since I restarted my Mac yesterday arvo.

                       

                      Still getting it in preview like Beatrice.... consistently when you go preview... browse... preview and occasionally when you just go preview.

                      • 8. Re: greyed out book
                        BeatriceBeaubien
                          

                        TSGal,

                         

                        Thanks very much.