0 Replies Latest reply on Jun 3, 2013 5:03 AM by john9210

    Help print dialog does not show all the printer drivers

    john9210

      Summary

      Help print dialog does not show all the printer drivers

      Product

      FileMaker Pro

      Version

      12 adv

      Operating system version

      Windows 7 64 bit

      Description of the issue

      The Help print dialog in FM 12 only lists my windows default printer (which is a laser) . It does not list all the printers like all other Windows programs do. When I print a help article, the highlights print in black, obliterating the text. The print dialog does have Find printer button, but when I navigate to and select my deskjet printer it does not appear in the print list. In other words, the Help print dialog only prints to the Windows default printer. Is there a way to print to non-default printers?

      Steps to reproduce the problem

      Open help; bring up a topic; press print icon

      Expected result

      I would expect to see a list of my printer drivers; only the

      Actual result

      Windows default driver appears.

      Exact text of any error message(s) that appear

      none

      Configuration information

      none

      Workaround

      none