AnsweredAssumed Answered

Help print dialog does not show all the printer drivers

Question asked by john9210 on Jun 3, 2013

Summary

Help print dialog does not show all the printer drivers

Product

FileMaker Pro

Version

12 adv

Operating system version

Windows 7 64 bit

Description of the issue

The Help print dialog in FM 12 only lists my windows default printer (which is a laser) . It does not list all the printers like all other Windows programs do. When I print a help article, the highlights print in black, obliterating the text. The print dialog does have Find printer button, but when I navigate to and select my deskjet printer it does not appear in the print list. In other words, the Help print dialog only prints to the Windows default printer. Is there a way to print to non-default printers?

Steps to reproduce the problem

Open help; bring up a topic; press print icon

Expected result

I would expect to see a list of my printer drivers; only the

Actual result

Windows default driver appears.

Exact text of any error message(s) that appear

none

Configuration information

none

Workaround

none

Outcomes