AnsweredAssumed Answered

IE 9 Crashes when trying to print anything displayed through WebDirect

Question asked by DSKatSCL on May 5, 2014
Latest reply on May 19, 2014 by TSGal

Summary

IE 9 Crashes when trying to print anything displayed through WebDirect

Product

FileMaker Server

Version

13.x.x

Operating system version

Windows 7

Description of the issue

I know you can't script print functions inside of FileMaker if wanting to use it with WebDirect, however should I be able to print a text/numerical report that is being viewed by using the File>Print command in Internet Explorer or other browsers to print what is being viewed?  IE 9 seems to crash every time I try to print from IE itself.  Doesn't matter what printer I select.

1. I just want to verify if this is unsupported or am I missing something? 

Is FMI working on being able to print reliably from WebDirect?  I am working on multiple FMP/WD solutions for an eight hospital group and I need to be able to print from a web solution. There are a number of individuals that only need to view/print final reports.  They are not involved in the creation of these reports and it is not cost effective to buy a FMP license for each machine if they are only accessing a report once a week/month.

Steps to reproduce the problem

Hit control P or select Print from the IE File menu. I have tried this with multiple printer/print drivers.  PDF print drivers, and even to a file.

Expected result

That IE would print the report that is being viewed.

Actual result

Print dialogue window appeares and then I get a message The IE has stoped working and needs to close or IE crashes with a dialogue box stating it unexpectedly quit and needs to be restarted.

Exact text of any error message(s) that appear

I get a message The IE has stopped working and needs to close or IE crashes with a dialogue box stating it unexpectedly quit and needs to be restarted.

Configuration information

Tried this from 3 different Windows 7, IE 9 and IE 10 systems and from Chrome 27x from one of these systems.

Workaround

Not Found

Error_Printing_from_IE.png

Outcomes