IE 9 Crashes when trying to print anything displayed through WebDirect

     TSGal,  Thanks for the quick response.  I have tried it to mupliple printers, to both Adobe's PDF print driver, and Cute PDF, and as Print to File from the print dialogue box.  I have also tried it from other layouts in this solution as well as two other completely unrelated FMP database solutions and they ALL fail when printing WebDirect solutions from IE and Chrome.

     TSGal:

     It works fine as long as you do not make any print setup changes. My solution also works if no print setup changes are made.  Try to set your printout to landscape and print to the PDF.  The Sample crashes on my system if set to landscape (letter or legal size).  My layout needs to be Landscape / Legal.  Too much data to fit Portrait. 

     What PDF printer are you using?

     To answer your questions:

     On my Windows 7 machine, I do not see a PDF driver. (look in the Start Menu > Devices and Printer to see if you have on installed) It appears to be pre-installed. With that said, I can save the sample file as landscape to a PDF file. See the screen shot below. No screen shot attached. What version of Internet Explorer are you using?  IE 9 (both 32 bit and 64 bit) which this client uses and is a FMI blessed version according to the FMP spec's is what I am having issues with.  I have tried it with 2 diffent PDF drivers. Adobe's and CutePDF, same results.

     When you go to print, do you crash before you dialog box where to save the file appears? Do you have poop-ups blocked?  Popup blocker doesn't seem to have any effect on this issue.  I can print in portait mode just fine. when popup blocker is either on or off.  I get the crash imediately after hitting the print button in the print dialogue box.  See the attached sceen shot of the message.

     If you go to a different web page, are you able to print in landscape? All non-WebDirect web pages print fine in landscape mode.

     Are all users having difficulty printing the sample file? Do some users print successfully? I have tried this on muliple windows 7 IE 9 machines with the same error occuring.  I just tried it on a win 7 IE 10 machine and it works fine.  I can't upgrade this client to IE 10, because they have other vendors they access big data repositories on a regular basis and these companies do not support anyrthing above IE 9 32 bit.  I tried it on a machine running Chrome 34.x and it only saves/prints what would fit on a normal portrait page even if you tell it to print in landscape mode.  No help for this client and the people that still have on Win XP. (separate issue).

     Instead of printing to a PDF file, are you able to print to a printer? As mentioned in the first post this happens if printing to a printer or to a PDF file.  I have tried it with 3 printers, 2 different HP models and 1 Xerox model.  The 2 HPs are even on 2 different networks.  Same results/errors. It even happens if I open the print dialogue box and then click on Cancel.

     TSGal,

     Your screen shot is of Chrome, not Internet Explorer.  Have you tried this in Internet Explorer 9, which is where my problem lies.

     In your original post under Configuration Information, you mentioned Internet Explorer and Chrome. I rarely use Internet Explorer and Chrome (34) was available to me. That is the reason I tested with Chrome.  Check your Chrome PDF and let me know if it printed everything width-wise from the sample file, or does yours cut off the right side of your screen of it is wider than normal portrait letter size.

     I will find a machine with Internet Explorer 9 and get back to you. Thank you

     Do not update to FileMaker Server 13.0v2, as support for Internet Explorer 9 has been dropped. Only Internet Explorer 10 and 11 are supported.

(Running Version 13.0v1 (10-22-12013), the only update to this has been the manual install of the Heartbleed fix.)

     Sorry for not making myself clear. No PDF driver is listed under "Start Menu -> Devices and Printers". That is the reason why I believe the PDF driver is somehow preinstalled on my machine. Chrome has its own PDF convertion tool built in, Internet Explorer does not.  That's what through me when you said there was one pre-installed.

     It is not just a small amount that is missing from your PDF made from Chrome.  It is about one third of the layout that does not get reproduced in the PDF.  See the screen shot and compare to your printout/PDF.  Everything inside of the green box is missing from the PDF.