AnsweredAssumed Answered

Insert slow - taking 3 minutes - for some users - PDF

Question asked by IsaacLacayo on Aug 25, 2010
Latest reply on Feb 2, 2011 by TSGal


Insert slow - taking 3 minutes - for some users - PDF


FileMaker Pro



Operating system version


Description of the issue

Taking some(not all) users 2-3 minutes to Insert a PDF. The same users can insert other filetypes instantly (1-5 seconds).

Steps to reproduce the problem

Go into Docs and click the Insert button.
User then does a CTRL+V to paste folder path.
Verify Reference box is checked.
Finds a PDF, double-clicks it.
Filemaker sits at a partially blanked screen for 2-3 minutes, then file shows up in the box.

Expected result

File should appear in a few seconds.

Actual result

File takes 2-3 minutes to appear.

Exact text of any error message(s) that appear


Configuration information

User inserts TIF several times larger than PDF on desktop1, operation completes instantly.

User logs onto desktop2 and operation completes instantly.

Checked NIC speed, set to 100mb Full Duplex on desktop1.

Plugged laptop into same network port/cable as desktop1, operation completes instantly.