5 Replies Latest reply on Feb 2, 2011 7:45 AM by TSGal

    Insert slow - taking 3 minutes - for some users - PDF



      Insert slow - taking 3 minutes - for some users - PDF


      FileMaker Pro



      Operating system version


      Description of the issue

      Taking some(not all) users 2-3 minutes to Insert a PDF. The same users can insert other filetypes instantly (1-5 seconds).

      Steps to reproduce the problem

      Go into Docs and click the Insert button.
      User then does a CTRL+V to paste folder path.
      Verify Reference box is checked.
      Finds a PDF, double-clicks it.
      Filemaker sits at a partially blanked screen for 2-3 minutes, then file shows up in the box.

      Expected result

      File should appear in a few seconds.

      Actual result

      File takes 2-3 minutes to appear.

      Exact text of any error message(s) that appear


      Configuration information

      User inserts TIF several times larger than PDF on desktop1, operation completes instantly.

      User logs onto desktop2 and operation completes instantly.

      Checked NIC speed, set to 100mb Full Duplex on desktop1.

      Plugged laptop into same network port/cable as desktop1, operation completes instantly.