1 Reply Latest reply on Jan 20, 2012 1:59 PM by user15307

    Installing File Maker Pro 8 Upgrade

    JosephWalts

      Summary

      Installing File Maker Pro 8 Upgrade

      Product

      FileMaker Pro

      Version

      File Maker Pro 8

      Operating system version

      Mac OS X 10.4.11

      Description of the issue

      Hi I recently installed File Maker Pro 8 Upgrade on a computer that has a functioning version of File Maker Pro 7. The install completes without issue, however when trying to open the program it simply crashes during the splash screen. Is this due to the operating system being older or is it something else that I am not seeing.

        • 1. Re: Installing File Maker Pro 8 Upgrade
          user15307

          Joseph Walts,

          Thank you for your post.  

          FileMaker Pro 8 is certified to work on Mac OS X 10.4.11.  Have you tried launching FileMaker Pro 8 from a different user account?  If that works, it's a good indication there is a problem with a file in your original account.

          It is also possible for bad fonts to cause a problem with the launch of some older versions. Try validating the fonts on your Mac to see if any fonts are identified as problematic.

          Additionally, once FileMaker is working, check your version to make sure you have the latest, which in this case would be 8.0v3.

          You can find a link to the version updates on the FileMaker.com site by going to the Support menu, selecting Downloads, and selecting the "updaters archive page" under Updates and supporting files for previous versions.

          Providing any other details to help narrow down the cause will help.

          TSTuatara

          FileMaker, Inc.