4 Replies Latest reply on Oct 17, 2012 7:35 AM by brisance

    Instant Web Publishing activation crash

    brisance

      Summary

      Instant Web Publishing activation crash

      Product

      FileMaker Pro

      Version

      Filemaker Pro Advanced 12.0v2

      Operating system version

      OS X 10.8.2 with Supplemental Update (12C60)

      Description of the issue

      http://forums.filemaker.com/posts/34b1f8d028

      I tried to turn on Instant Web Publishing and FMP12 reliably crashes all the time. I've made a movie of it and you can view it on Youtube. http://youtu.be/-DMSS8kGaFQ

      I've deleted "com.filemaker.client.advanced12.plist" and it does not help. I've also tried using a brand new "Starter Solution" with the same outcome.

      My configuration:

      Retina Macbook Pro i7 2.6 GHz 16 GB RAM, OS X 10.8.2 with supplemental update, FMPA 12.0v2

      Steps to reproduce the problem

      http://youtu.be/-DMSS8kGaFQ

      Expected result

      Instant Web Publishing should turn on.

      Actual result

      Application crashes.

      Configuration information

      Retina Macbook Pro (2012) Core i7 2.6 GHz 16 GB RAM, 500 GB SSD

      Workaround

      None

        • 1. Re: Instant Web Publishing activation crash

               brisance:

               Thank you for the post.

               Does this behavior occur in a new admin user? Have you uninstalled and reinstalled the program yet?

               If not, the suggestion would be to uninstall the program by first backing up any database files, and then trashing the entire FileMaker Pro 12 Advanced folder. Afterwards, reinstall the application, and test turning on Instant Web Publishing. 

               If Instant Web Publishing works after the reinstall, the next step would be to update once again to FileMaker Pro 12v2. The updater is found in KB 11051 located here:

          http://help.filemaker.com/app/answers/detail/a_id/11051/

               If the following does not resolve the issue, please let me know and we can discuss next steps.

               TSFalcon
               FileMaker, Inc.
          • 2. Re: Instant Web Publishing activation crash
            brisance

            Need some help here. I followed the instructions to delete the application and now there's no way for me to reinstall the software. Here's why: I upgraded from FMPAv11. I do not have the installer DMG anymore. I made the mistake of presuming that the trial FMPv12 can be converted to a licensed copy of FMPAv12, which is not the case. So now there's no way for me to get back FMPv12. I just bought this Retina MBP so I do not have Time Machine set up yet. Who do I contact to get a download link of FMPAv12?

                 FWIW, the trial version of FMPv12 works as expected with IWP turned on. Now if I can only get back my FMPA12... :(

            • 3. Re: Instant Web Publishing activation crash

                   brisance:

                   Thank you for the reply. 

                   If you are located in the U.S. or Canada, then contact technical support toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT. There is never a charge for installation.

                   If you are located outside of North America, then locate the technical support office nearest you from the following link:

              http://www.filemaker.com/company/intl/

                   TSFalcon
                   FileMaker, Inc.
              • 4. Re: Instant Web Publishing activation crash
                brisance

                     My issue was speedily and satisfactorily resolved. Thanks to everyone at Filemaker, good job.