AnsweredAssumed Answered

Intermittent crash/quit of FileMaker when printing

Question asked by phillnz on Apr 3, 2014
Latest reply on Apr 3, 2014 by philmodjunk

Summary

Intermittent crash/quit of FileMaker when printing

Product

FileMaker Pro

Version

13.0.1

Operating system version

OS X 10.9.2 (13C64)

Description of the issue

FileMaker is crashing frequently on my MacBook Pro (Retina, 13-inch, Late 2013). I've tested using FileMaker 12 and 13 and get the same fault. A lot of the time it is when I got to print so I assumed the print driver is out of date, I've made sure I have the latest driver installed for my printer and my machine has been installed cleanly. Other times I can just be working away and the application will quit unexpectedly.

Steps to reproduce the problem

Printing to PDF or printer, sometimes general use of FileMaker.

Expected result

FileMaker not to unexpectedly quit when printing

Actual result

Intermittently crashing FileMaker

Exact text of any error message(s) that appear

Crash reports can be provided. Here is the header of one:

Process:         FileMaker Pro [4292]
Path:            /Applications/FileMaker Pro 13 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro
Identifier:      com.filemaker.client.advanced12
Version:         13.0.1 (13.0.1)
Code Type:       X86 (Native)
Parent Process:  launchd [158]
Responsible:     FileMaker Pro [4292]
User ID:         501

Date/Time:       2014-04-03 16:30:06.621 +1300
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version:  11
Anonymous UUID:  BD279D4A-D4AC-3612-B180-7B90FAB06193


Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/FileMaker Pro 13 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro
    VM_ALLOCATE            0000000000001000-00000000000e0000 [  892K] ---/--- SM=NUL

Configuration information

OS X 10.9.2 (13C64)
DocuPrint P355 d - Driver Version 1.2

Workaround

None

Outcomes