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IWP and PHP web services do not work at the same time

Question asked by Erik on May 24, 2012
Latest reply on Aug 29, 2012 by disabled_ntaylor

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Summary

Product

FileMaker Server

Version

FMP12 Advanced Server

Operating system version

OSX 10.6.8

Description of the issue

My Filemaker server provides php, IWP and database services on a two machine configuration. Since upgrading from Filemaker Server 11 Advanced to Filemaker Server 12 Advanced, there appears to be a bug that makes web access to move from responsive to unresponsive, and back again at a fairly consistent interval ~ roughly three to five minutes.

While php is accessible, you cannot access IWP. Five minutes later you can access IWP and not php, and so on.

Stopping and starting web services on the web server, with from either the terminal or the GUI, creates a situation where Filemaker php web services initially take precedence over IWP.

Stopping and starting web services via the admin console, gives IWP precedence over php.

Exact text of any error message(s) that appear

Depending on the context, you will receive either a error dialog stating:

"Database not Available" [IWP]

"Error: 802 - Unable to open file" [Filemaker error code via PHP]

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james_quiggins May 25, 2012 9:50 AM

Hello Erik:

Thank you for posting.

I would like to gather some more information from you. Check your inbox at the top of his page.

TSwildcat,

FileMaker Inc.

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JeffHorton Aug 29, 2012 12:47 PM

I am having the exact same issue. at one time PHP will work and IWP will not, then IWP will work, but PHP will not.

was this every resolved?

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Erik Aug 29, 2012 1:17 PM

Yes. The issue in my case was resolved by Filemaker Support who provided me with a replacement product key. It appears the issue was related to a 'bad' batch of numbers. I suggest you log a request with the Technical Support Team. If the issue is the same as mine there is nothing you can do at your end.

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disabled_ntaylor Aug 29, 2012 1:52 PM

Jeff Horton:

Thank you for your post.

When FileMaker Server 12 Advanced was first released some of the earliest license keys caused this particular issue. You should contact technical support to have your license key checked and possibly exchanged.

Knowledge base article KB 299 has more information on this issue:

http://help.filemaker.com/app/answers/detail/a_id/299

If you are in North America, please contact our Technical Support department toll-free at 800-325-2747. If you are outside North America, contact the FileMaker office nearest you.

TSFalcon
FileMaker, Inc.

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4 Replies

james_quiggins May 25, 2012 9:50 AM
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Correct Answer
Hello Erik:

Thank you for posting.

I would like to gather some more information from you. Check your inbox at the top of his page.

TSwildcat,

FileMaker Inc.
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JeffHorton Aug 29, 2012 12:47 PM
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Correct Answer
I am having the exact same issue. at one time PHP will work and IWP will not, then IWP will work, but PHP will not.

was this every resolved?
Like • Show 0 Likes0
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Erik Aug 29, 2012 1:17 PM
Mark Correct
Correct Answer
Yes. The issue in my case was resolved by Filemaker Support who provided me with a replacement product key. It appears the issue was related to a 'bad' batch of numbers. I suggest you log a request with the Technical Support Team. If the issue is the same as mine there is nothing you can do at your end.
Like • Show 0 Likes0
Actions
disabled_ntaylor Aug 29, 2012 1:52 PM
Mark Correct
Correct Answer
Jeff Horton:

Thank you for your post.

When FileMaker Server 12 Advanced was first released some of the earliest license keys caused this particular issue. You should contact technical support to have your license key checked and possibly exchanged.

Knowledge base article KB 299 has more information on this issue:

http://help.filemaker.com/app/answers/detail/a_id/299

If you are in North America, please contact our Technical Support department toll-free at 800-325-2747. If you are outside North America, contact the FileMaker office nearest you.

TSFalcon
FileMaker, Inc.
Like • Show 0 Likes0
Actions

IWP and PHP web services do not work at the same time

Summary

Product

Version

Operating system version

Description of the issue

Exact text of any error message(s) that appear

Outcomes

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