2 Replies Latest reply on Dec 27, 2011 2:02 PM by user15307

    IWP timeouts

    LouBaccari

      Summary

      IWP timeouts

      Product

      FileMaker Server

      Version

      11

      Operating system version

      MS Server 2008 R2

      Description of the issue

      Filemaker IWP connection hangs / timeouts when a users is trying to access the iwp_home.html.  This happen every few days. I can verify that port 80 is accessible using nmap or telnet during this time. In order to get IWP to work again I have to restart FileMaker.  I've check log files but I can not see anything useful is there any other troubleshooting ideas?

        • 1. Re: IWP timeouts
          johnlee
           
          • 2. Re: IWP timeouts
            user15307

            Lou Baccari,

            Thanks for your post. Apologies for the late response.

            Can you provide some additional detail?  Since this is an intermittent issue, it would be helpful to narrow down the possible causes.  

            Does the connection not succeed at all, or does it hang once the file is opening? Is the user account and computer for the same person each time, or is it also random?  About how many clients access this particular file via Instant Web Publishing; are there clients that never have a problem with time-outs?  Is it restarting FileMaker on the client that permits the connection to persist?  Are all the clients on the same type of hardware and OS?

            Since it has been some time since your post, if you have resolved the issue, please post here so that others having a similar issue might benefit.  

             

            TSTuatara

            FileMaker, Inc.